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How We Help

Technology empowers working in a world without walls

5th November 2020 by Kelly Green

Prior to March 2020, work took place for the majority, in the office - A physical workplace attended in person, in some cases, in the masses.

When the Government guidance to work from home was first announced, businesses quickly found themselves in one of 3 categories:

  • Forward-thinkers with the technology already in place to support moving to remote working seamlessly.
  • Reactors who were prepared to hit the ‘just do it’ button and implement digital transformation projects ahead of schedule to enable remote working.
  • Traditionalists unable to commit, for whatever reason, to the adaption required to facilitate working from home efficiently.

For those falling into the middle category, what emerged was 3 years of digital transformation progress in just 3 weeks!

Microsoft Teams reported the number of active users doubling in this short period and Hosted VoIP - a cloud-based, voice over internet protocol telephony solution – also saw exponential growth.

James Green, Co-Owner here at Boxx quotes:

The UK was already on a journey towards internet-based telephony with the industry’s 'copper switch off’ planned for 2025. With the features and benefits of a Hosted VoIP solution able to keep the cogs turning for many businesses - for example, the ability to handle calls seamlessly when working remotely, with the same call management features that would have been available in the office - adoption has accelerated during COVID and this is set to continue.

As the UK moves through the second wave of the pandemic (and hopefully out the other side at some point), business again fall into different categories determined by their thoughts about what the future of the workplace looks like...

There will ultimately be those who either desperately miss the conventional office environment or in fact need to work under the same roof for specific reasons.

Then there will be some who will see this new way of working as an opportunity, who won't go back to the old 9-5 and now question why we ever spent hours each day commuting when that time could be used much more productively. Not to mention conscious of the positive impact on the environment that mass home-working brings.

Finally, there will be the ones who embrace a hybrid approach... Perhaps downsizing the office and working on-site in rotation, whilst at the same time embracing the concept of ‘working in a world without walls’. Technology empowers non-geographical working and allows work to be considered ‘something we do’ rather than a physical ‘place we go’.

Work is something we do

Whatever approach is adopted, lessons will have been learnt from the COVID-19 pandemic that will shape the way businesses work going forward.

At Boxx we pride ourselves on recommending bespoke solutions, based on individual business requirements and plans for the future, wherever they may be...

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Filed Under: Hosted VoIP, How We Help, Services, Voice

Finalist in ‘Keeping Britain Working’ Award

12th October 2020 by Kelly Green

Of all the awards to be shortlisted for, we’re particularly proud of this one…

Finalists in the Keeping Britain Working category of the Comms National Awards (CNA’s), for our work with Milton Keynes University Hospital (MKUH).

When we first met with MKUH at the end of 2019, unreliable internet connectivity was hampering the digital transformation plans for the hospital. They had migrated to Microsoft 365 but struggled to use it, and patients were unable to access guest wi-fi due to the lack of available bandwidth.

They clearly had an urgent need for connectivity but were struggling to fulfil the requirement due to timeframes & capacity.

At this point, neither us, nor MKUH, could have predicted just how much things would change in the months ahead, nor just how critical sufficient and reliable connectivity would prove to be…

Milton Keynes University Hospital

(Image credit: All Things Business)

In Dec 2019 (after just 36 days of meeting) we deployed an initial 5/10Gbps CityFibre connection and despite the challenges of working through a global pandemic, a further two diverse carrier 5/10Gbps connections were installed during the early stages of lockdown.

This record-breaking delivery and increased bandwidth meant the hospital were much better equipped to cope during the pandemic. They have been able to...

  • Make use of the collaborative working tools within Microsoft 365, allowing staff to work flexibly, supporting social distancing yet without compromising quality of care.
  • Conduct video consultations with patients at home, which wouldn’t have been able to take place face-to-face.
  • Allow 4000 devices to connect to the public wi-fi service every 24hrs
  • Power wi-fi calling in areas of the hospital where mobile signal doesn't reach. A lifeline for patients who have been unable to have visitors.

Boxx are proud to have supported our local hospital in this project and are thrilled to have now been recognised for this in the Comms National Awards (CNA’s).

The CNA’s are normally a time for the industry to come together and celebrate the successes of the year in a variety of categories, including resellers, vendors and businesses alike.

Obviously, that is not able to happen this year but keen for the show to go on, the awards will be streamed live from London on 22nd October and we’ll be tuning in to watch with anticipation!

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Gigabit MK
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Filed Under: Connectivity, How We Help, Office News

New Products & Pricing for CityFibre services with Boxx

28th September 2020 by Kelly Green

Check if you can access gigabit speed internet at your business premises...

Earlier this year CityFibre announced Boxx as a City Champion for Milton Keynes and since then we have been working in partnership with the infrastructure provider to ensure that all businesses and service organisations in our hometown of Milton Keynes and the other Gigabit Cities across the UK are aware of and have access to, the full fibre network that has been built by CityFibre.

The need for full fibre is greater now than ever before and gigabit speed internet (equal to 1000Mbps) is here to support businesses of all sizes. Whether that’s using VoIP telephony solutions, video conferencing, cloud storage or cloud-based software, the requirement for a reliable lightning speed connection is now considered business critical.

CityFibre have worked hard to continue to build throughout the COVID pandemic and as a result their infrastructure is serving many businesses in Milton Keynes (and in many more Gigabit Cities across the UK), including Milton Keynes University Hospital with gigabit speed internet.

Our new online postcode checker allows you to do just that…

Check whether your business premises is able to access CityFibre’s gigabit speed network.

But that’s not to say that if your business is not close enough to the infrastructure CityFibre have built, you can’t access full fibre. Boxx can access a variety of supplier networks which means that we can provide the very best solutions for each and every customer.

Either way, we’re here to help fellow businesses of Milton Keynes and beyond, capitalise on the benefits that full fibre brings.

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Filed Under: Connectivity, How We Help, Services

Boxx finalists in SME National Awards!

4th September 2020 by Kelly Green

Whilst 2020 has proved to be the most unpredictable of years, one thing that has remained consistent throughout is our determination to provide excellent service to each and every one of our customers, both existing and new...

We were thrilled to be recognised for our efforts in the MK & Bucks SME Awards back in February, where we won GOLD for ‘Service Excellence’, quickly followed by a finalist position in the prestigious MKBAA's for ‘Customer Service’ in March.

This month, we’re not only completing the hattrick, now we’re also 'going to Wembley!', where we’ve been announced as finalists in the SME National Awards again for ‘Service Excellence’.

James Green, Co-Owner at Boxx quotes:

Obviously with the current pandemic situation, the awards ceremony currently planned for December may end up needing to be rescheduled or take a different format, but despite any changes that may need to happen, we’re so proud of the team for the hard work they put in each and every day, and to recognised at a national level for their efforts, truly is an honour. Providing excellent service really is at the heart of everything we do here at Boxx and we’re delighted to be considered one of the best VoIP providers in Milton Keynes, as well as supplier of choice for gigabit internet in MK.

Dean Burgin, Co-Owner continues;

Since March, when lockdown was introduced and we were all advised to work from home wherever possible, we’ve not only helped our existing customers make the transition to remote working, but also taken on new clients with this as the priority focus. For some this was straightforward to implement, with the right tools, for others more of a challenge - But one we were happy to take on! We have made it our mission to ensure that the businesses we serve have access to the telecommunication services that will enable them to not only survive this year but also to plan ahead, post-COVID and fuel business growth in Milton Keynes and beyond.

Working with businesses large and small, providing telephony and internet connectivity in and around Milton Keynes, we work hard to make life easier for those who choose to work with us!

Don't just take our word for it, Trustpilot has hundreds of great reviews from our satisfied customers. Why not take a look at some below…

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Filed Under: How We Help, Office News

COVID-19 Emergency Communications Toolkit

23rd March 2020 by Kelly Green

As we delve further into these unprecedented times, even businesses with the most robust disaster contingency plans in place could not have predicted the challenges organisations across the whole world are now facing and the uncertainty of times ahead.

Technology has changed the game

With the right technology, tools and solutions in place, businesses and the teams within them, ARE able to function in new ways, so we’ve been busy working with our customers to implement remote working solutions to enable them to continue to communicate, collaborate and serve their own customers as efficiently as possible, away from the workplace.

A culture of working-from-home has long been embedded at Boxx, so we have been able to quickly make the change to work away from the office ourselves, with no impact to service.

But, we’re conscious that for many this hasn't been quite so easy, so we wanted to share some of ways we’re trying to help businesses through this unsettling period of change, in what we've called our COVID-19 Emergency Communications Toolkit…

Enabling working from home

It is our priority to support businesses in following the Government's ‘social distancing’ advice and encouraging people to 'work from home' wherever possible.

For customers using traditional or onsite telephony solutions, we are able to set up immediate call diverts so that telephone calls can be re-routed to mobile phones.

Call Divert

For businesses who have migrated to a Hosted VoIP solution, calls are accessible via the desktop and mobile applications, so making and receiving work calls from home is easy.

Both of our main Hosted VoIP suppliers also offer a unified communications (UC) upgrade which include additional features to increase remote working collaboration and productivity, such as instant message, conferencing, screen sharing, and corporate directory access.

To enable more businesses to take advantage of these UC features during this period, we are offering a FREE UC upgrade of either; 4 months on our Horizon ‘Collaborate’ solution, or 3 months on our HV Select ‘UC Teams’ solution. To find out more about this offer, you can register your interest here (link).

UC Upgrade

As you can imagine, there has been a massive increase in the number of businesses wanting to urgently move to Hosted VoIP since the ‘work from home’ recommendations were made.

Usually, number porting timescales mean that provisioning new orders isn’t instant. But, recognising the urgency of the task in hand we have introduced an interim solution in order to get businesses up and running fast. Find out more about our emergency VoIP migration service here.

VoIP Migration

To support users of Horizon ‘Collaborate’ and to ensure both speedy and seamless implementation, we’ve been holding webinars about how to optimise this UC solution. Find out dates of upcoming webinars and/or register your interest here.

Webinars

We’ve created a playlist of Horizon ‘Collaborate’ training videos on our YouTube channel to give additional support to users of this unified comms solution.

Training Videos

Communicating changes to customers

Whether you have had to make changes to your opening hours or need to advise of COVID-19 related restrictions that affect the way you do business, it is crucial to communicate this effectively to your customers.

We’ve introduced a half price Emergency Message offer to our professionally recorded on-hold message service, which advises your callers of any recent changes to the way your business is now operating, ensuring customers have access to up-to-date information and reducing the number of incoming phone calls and emails you need to answer.

On Hold Message

Our web listings service allows you to update your company information on 50+ online platforms, all in one go using a simple, easy-to-use dashboard.

To get customers up and running fast, with no initial cost, we’re offering 1 month FREE access to this service.

Web Listings

What next..?

Obviously, it is still very early days in this UK pandemic and things are changing at an alarming rate.

Even with the ground-breaking announcements from the government about how they plan to financially support the country, the long-term impact to businesses and indeed the UK (and even global) economy is still unknown.

Here at Boxx we are committed to following the #StrongerTogether mantra and will continue to listen to our customers and provide as much support as we can to enable them to continue to work effectively, throughout these unsettling times.

We are all in this together!

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Filed Under: How We Help

Virtual Reality (VR) & Augmented Reality (AR)

17th August 2018 by admin

Virtual Reality (VR) & Augmented Reality (AR)The technology industry moves so quickly that it’s hard to keep up with what has been released!

But, it has been very difficult to miss the growing Virtual Reality (VR) trend. For those of you who don’t know what VR is, here is a brief overview…

Virtual Reality is a computer-generated simulation or recreation of a real-life environment. The experience is immersive, with the end goal being that the user feels like they’re experiencing the simulation for real.

Virtual Reality has been around since the mid-20th century, believe it or not! It has been used for medical, flight and military training purposes.

2010 was the landmark for commercial VR uses when Oculus debuted their prototype Rift gaming headset. Now there are many gaming headsets out there, from the PlayStation VR to the HTC Vive.

VR headsets

However, there is another type of reality that could benefit us in ways other than gaming.

Augmented Reality, or AR for short, is another technology that has been around for a while that we may have overlooked as it isn’t being fully utilised by the masses now.

However, much like VR, AR is on the rise! But, how big of a role will they play in our day-to-day lives? Firstly, lets clarify what AR is.

Augmented Reality is a technology that layers computer-generated enhancements over the top of reality! The main reason for this is to make the existing reality for insightful and meaningful, mainly by making the tech layer interactive.

That’s how VR and AR differ; AR enhances the environment we live in whereas VR replaces it with a simulated reality.

So, where could you have seen Augmented Reality in action already? The best examples can be found on your mobile!

The are many games out there, from Pokémon Go to Zombie Run and even Jenga!

Pokemon Go

There are also other apps that use AR. Google Translate has a feature on the app that translates words when you place your camera over them. Snapchat had the famous AR dancing hot dog and the GIPHY World App lets you place GIFs and stickers all around you when you film!

Dancing Hotdog

AR and VR are still relatively new technologies, so whilst they have entered the commercial scene, there is only a small market for them currently.

However, here are some ideas on how these technologies could become part of our everyday routine…

• VR and AR could be used in the workplace to help better interactions with customers or other businesses through video chat or product selling through VR/AR.

• VR has been used in the past for training pilots, but it could be used for more educational work, both in training and in schools.

• AR could be used for e-commerce. Virtual showrooms are already being used and soon it could stretch to furniture, cars and even house tours.

• There are some experiments going on where VR and AR are being used in the courtroom so that decision makers can get more information.

• Finally, VR is being used to treat patients with PTSD, who knows what other treatments it could help with.

Some figures have also been released recently that suggest the market value in the UK of VR and AR will reach £354.3 million by 2020; globally, it should reach $215 billion by 2021!

There is our overview of AR and VR for you and we think it’s safe to say that these two technologies will be very important to us in the future!

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