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It wasn't all that long ago that the ability to attach mulitple devices to a single line via ISDN was seen as futuristic. Similarly, desktop handsets with features such as headset compatability, mute, on hold and call transfer brought huge productivity enhancements to the workplace at the time. These features are still very much relied upon today yet it is the way we make & receive calls that has changed more dramatically in recent years...
Making calls over the internet has been around for a while and Skype were early adopters offering the benefit of free calls back in 2003. It is in light of BT's announcement to phase out traditional telephony by 2025 however, that has seen demand for Voice over IP solutions increase dramatically. It's no longer only viable for early adopters with big budgets - Cost effective solutions are now enabling even the smallest of organisations to future-proof their telecommunications.
With day-to-day business operations beoming increasingly managed on-the-go, the ability to work seamlessly with flexibility, yet without compromisation has become an integral focus for businesses both large and small. With forecasts that even greater proportions of workers will be working from home, or from multiple locations in the coming months & years, enabling businesses to facilitate more collaborative and flexible working (utilising UCaaS) is set to rise.