Services

Boxx are taking Milton Keynes by storm in Customer Service Awards

16th March 2020 by Kelly Green

Wow!! What an incredible start to 2020 it has been for team Boxx…

On Thursday 12th March we attended the prestigious MKBAA Awards where back in February, we were thrilled to be announced as finalists in the ‘Customer Service’ category, sponsored by The Holiday Inn.

We’d already been shortlisted and down to the final 8 MK businesses for ‘Customer Service’, after completing stage one of their ‘Vision for a Healthier City’ themed awards, at the end of 2019.

To get through to the final 4 in such a tough category really was a great achievement for us and we couldn’t be prouder of our Service Delivery Team for working so hard and getting us this far in our very first application to the MKBAA’s.

Well done to the category winners Acorn Early Years Foundation and also to the other finalists Mirus IT and Pets 2 Places. It just goes to show what a fantastic array of businesses we have here in Milton Keynes, doing great things to serve customers well and promote healthier living and working.

The MKBAA Awards came hot on the heels of the recent SME MK & Bucks Business Awards, celebrated on 27th Feb (read more on our previous blog) where we were thrilled to take home the Gold Award for Service Excellence, sponsored by Whittlebury Park.

This win is such an amazing accolade for the team, who all work tirelessly to ensure our customers are at the heart of everything we do. It was quite a milestone for Directors James Green & Dean Burgin, who were captured hearing the news and taking a moment to celebrate the accomplishment in this SME Awards video…

Providing good service is something that we have always been exceptionally passionate about and James quotes “We strongly believe that by looking after the health and wellbeing of our staff, they in turn will look after our customers!”

But you don't just have to take our word for it, Trustpilot has hundreds of great reviews from our satisfied customers. Why not take a look…

Boxx Web Listings

24th February 2020 by Kelly Green

When people are in search of something; a product, as service, a place, somewhere to eat or where to take their sick cat - what do they do and where do they go…?

Well it’s not the 1990’s anymore so the Yellow Pages are a thing of the past and in today’s modern world, 90% of customer’s search is done – you guessed it – online.

Searches take place in many more places than you might first think…

In addition to Google, Bing or even Yahoo, there’s Apple Maps, Facebook, Trip Advisor, Sat Nav’s and many, many, more.

Additionally, 45% of Google searches are now for location-based information, such as opening times or contact information, so it’s never been more crucial for businesses of all sizes to optimise their online presence.

But as a business and provider of said products, services, places to eat (or take a sick cat) where you end up in those potential customer’s search results? And is your information correct?

Consistency is key when it comes to online search as complete & consistent location information everywhere will make you rank higher. And did you know that if not, your rankings will suffer?

But managing your listings and keeping this information up-do-date on all the platforms manually is a difficult and extremely time-consuming task.

That’s where Web Listings can help…

What is Web Listings?

Web Listings is a new single and easy-to-use platform where you can add and update ALL your company information all in one go.

How does it work?

Update your information – Keep everything up-to-date in the dashboard, including your opening hours and holidays schedules. Don't worry, it’s quick and easy!
Spread the word – One click saves your update and spreads it across the internet, offering unmatched distribution to over 50+ search engines, social media review sites, apps, maps and more.

and less people show up at the wrong time.

Why does this matter?

Increased web traffic - Accuracy matters and it improves not only your online findability (SEO) but also places you higher in search results, so more people find and choose your business.
Welcome new prospects – Whether visiting in person or contacting you by phone, having the correct contact information in all places will most certainly increase the chances of them reaching you.
Happier Customers – New opening hours? The last things you want is a visitor standing in front of a closed door!

To learn more about how Web Listings can help your business, get in touch.

Message on Hold has arrived!

5th February 2018 by admin

Did you know that, on average, 94% of a company’s marketing budget is spent trying to get people to call the business?

And when they call, do you want to greet customers with a boring recorded message – or worse, bleeps or no sound at all? No, you don’t!

Well that’s where our new Message on Hold service can help…

Message on Hold allows you to build a better customer experience with a professionally recorded multi-prompt message using customised scripts and music.

The scripts can vary in length and content and can be recorded with a specific type of voice. The music you choose alongside these scripts can reflect the nature of your company and industry, whether that is relaxed and calming or upbeat and motivational. The choice is up to you!

So, what exactly are we offering?

We are offering three different packages, all with different bespoke features.

Package 1, our ‘Basic Message’ package, will include a two-prompt on hold message that can be professionally recorded for you.

Package 2, the ‘Starter Package’, will include the above along with an auto-attendant and a night service message too.

Package 3, the ‘All-In Service’ package, will include everything mentioned as well as 2 x seasonal updates to your scripts or the option of an extended message – up to six prompts!

Now you may be saying “this is all well and good, but how exactly can this help me?” Below is just some of the many benefits of this product:

• Valuable tool in marketing your other products – you can use your message to advertise other areas of your business, such as your website.

• Keeping your customer’s attention – customers are far more likely to hang up when on hold if there is no message or music to keep them interested.

• Professionalism – Expertly recorded messages and music to suit will make your business sound more professional, ultimately leading to customers believing you’re a reliable business.

• Building a B2C relationship – updating your messages to suit special occasions or thanking your customers for their business and patience will build a personal connection between you and your clients – showing you care for your customers.

• Auto-attendant – Callers don’t need to talk to multiple employees to be directed to the correct department which is usually frustrating for both parties!

• Psychologically reduces your hold time – The use of music and messages will not bore customers, making time fly by for them!

Wow! Sounds like a cool product, right?

All the information and prices you need are summed up on our Message on Hold product page, check it out!

Digital detoxing revolution births the dumb phone

3rd May 2017 by admin

Has technology got so smart and all-consuming that the only natural step is to ditch it and revert back to simpler, less-connected times?

Digital detoxes and tech free time are becoming increasingly popular as more people awake to the fact that always being online and constantly connected is more of a stress than a boon.

It’s a subject that is back under the microscope following news that the hottest new gadget on the block this summer won’t be the latest smartphone, but it’s older, dumber cousin – the Nokia 3310.

A relic from the days when mobiles were all about texting and long battery life, the 3310 has no WiFi, GPS connectivity (gasp!) or ability to add apps – yet it’s still one of the most anticipated releases this year.

The digital detox trend is one that handset manufacturers have started to pick up on, with an increasing number of phones on the market that make a virtue of how few features they have. These ‘dumb’ phones are often targeting the older generations, but are finding new fans among the young, too, as they cotton on to the fact that always being available online makes it hard to truly relax.

The 3310 and other, similar, handsets offer a return to a less complex time – when anyone with your contact details could get hold of you, but you didn’t feel compelled to answer even if it was an email from your boss at the weekend as there was no expectation that you’d have seen it.

The pressure of posting, commenting or liking posts on social media is eradicated through the absence of WiFi and GPS connectivity, leaving more time to live in the moment and enjoy the company of those around you instead of being glued to a screen. The new 3310, unlike the original, does feature a camera so you won’t have to worry about missing out on memorable snaps which can be uploaded at a more convenient time.

Being ‘offline’ for hours at a time will certainly be very stressful for some, maybe even unbearable, so while full-on digital detoxing is not for everyone, there are some steps that we can all take to minimise technologies impact on our overall health and well-being.

-If detoxing isn’t for you, perhaps consider moderating your use, especially before bedtime, to give your brain a chance to recharge like your phone but in a separate room to minimise the temptation to surf the web into the small hours.

-Having a gadget free day when work permits can also be very freeing – even just reducing the number of push notifications so you don’t feel compelled to answer everything the second it comes in makes a big difference too.

-Many platforms now come with do not disturb hours as well – so even if you can’t give up on tech completely, you can make sure that you’re the one in control.

Internet Connection Types: A Guide for your Business

22nd February 2017 by admin

A high-speed internet connection is a necessity for both homes and businesses alike, but as technology has evolved the variants in solutions has become mind-boggling.

Have ever struggled to tell the various types apart….?

Or have you been confused about what the differences are….?

Then read on, because this guide is for you!

1) ADSL – Asymmetric Digital Subscriber Line is one of the most common broadband services in the UK and most homes have an ADSL connection. It uses the copper lines of the BT phone network, but unlike dial-up it allows you to make phone calls at the same time as using the internet. Asymmetric refers to the fact that it has substantially greater download speeds than upload.

Our Business Broadband service offers speeds of: download 24 Mbps / upload 8 Mbps

2) FTTC – Fibre to the Cabinet runs along fibre optic cables to the street cabinets and then over the existing copper wires to home and business premises. This replacement of a large portion of copper cables with the more modern fibre optic cables gives a substantial speed boost.

FTTC is now available to over 26m premises in the UK, and Openreach’s nationwide rollout is helping the government’s target of reaching 95% of UK premises by the end of 2017.

Check here to see if it is available in your area!

Our Business Fibre Broadband offers speeds of: download up to 76 Mbps & upload up to 19 Mbps

3) EoFTTC – Ethernet over Fibre To The Cabinet is the next generation of FTTC where users have their own dedicated line (known as uncontended) from the cabinet so there is no sharing with neighbouring homes & businesses. This means they will have constant bandwidth and won’t see service degradation even at peak times.

4) GEA – Generic Ethernet Access is similar to FTTC in that it uses copper wires from the cabinet to the premises, but unlike FTTC it runs over Ethernet from the cabinet to the exchange. Offers the benefits of an Ethernet connection with lower costs.

5) EFM – Ethernet in the First Mile uses multiple copper wires where fibre is not available, and refers to the network connection between a home or premises and the first street pole, cabinet or office owned by the broadband provider.

6) FTTP – Fibre To The Premises as it’s name suggests, FTTP bypasses all copper to deliver broadband direct from the local exchange to your door, running on specially laid fibre cables and providing increased speeds

7) Ethernet Fibre uses fibre to connect directly to the telephone exchange, so does not connect via a street cabinet.

8) Leased Line is the term used to describe a dedicated ‘pipe’ running between your premises and the local exchange to provide any of the above services.

Our Direct Internet Access solution covers all of the services mentioned above. It is a bespoke offering that takes into account individual needs and requirements as well as the available infrastructure. The key benefits include symmetric download/upload speeds, uncontended bandwidth and the fact that multiple users can be online at the same time.

To talk to us about what would work best for your business, contact our experts, who will be happy to talk you through the options we offer.

Who to call in a powercut

26th January 2017 by admin

We’ve all been there – that moment when the lights flicker and go off, and don’t immediately come back on.

Power cuts can happen for a variety of reasons, some more serious than others, and last from a matter of seconds to hours – but when you suddenly find yourself without electricity, what do you do next….?

Aside from the obvious;

Switching off appliances that shouldn’t be left unattended – ready for when the power comes back on

Leaving a light on so you know when the power outage has been resolved

….many people don’t know they should contact their electricity network operator.

They often mistakenly call the electricity supplier they pay their bills to!

So that’s why the electricity network operators have introduced 105 – to give you an easy-to-remember number to call that will put you through to the local people who can help.

In England, Scotland and Wales, there are six Distribution Network Operators (DNOs) that operate in different geographical regions and multiple Independent Distribution Network Operators (IDNOs) that operate across regions.

DNOs and IDNOs are each responsible for ensuring that homes and businesses have electricity 24 hours a day, 365 days a year.

They manage and maintain the underground cables, overhead wires and substations that bring electricity into homes and businesses. They are the people you should contact if you experience a power outage – no matter who you pay your bill to.

Hopefully they can give you any idea what the problem is and how long it might take to get fixed. If it’s stormy, that may well be the cause of any problems, but falling trees and things crashing into power lines are among the many things that can cause an outage.

So remember, wherever you live in England, Scotland or Wales, 105 will put you through to the electricity network operator in your area!

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Boxx are taking Milton Keynes by storm in Customer Service Awards

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