Services

Online Postcode Check for CityFibre services with Boxx

28th September 2020 by Kelly Green

Check if you can access gigabit speed internet at your business premises...

Earlier this year CityFibre announced Boxx as a City Champion for Milton Keynes and since then we have been working in partnership with the infrastructure provider to ensure that all businesses and service organisations in our hometown of Milton Keynes and the other Gigabit Cities across the UK are aware of and have access to, the full fibre network that has been built by CityFibre.

The need for full fibre is greater now than ever before and gigabit speed internet (equal to 1000Mbps) is here to support businesses of all sizes. Whether that’s using VoIP telephony solutions, video conferencing, cloud storage or cloud-based software, the requirement for a reliable lightning speed connection is now considered business critical.

CityFibre have worked hard to continue to build throughout the COVID pandemic and as a result their infrastructure is serving many businesses in Milton Keynes (and in many more Gigabit Cities across the UK), including Milton Keynes University Hospital with gigabit speed internet.

Our new online postcode checker allows you to do just that…

Check whether your business premises is able to access CityFibre’s gigabit speed network.

But that’s not to say that if your business is not close enough to the infrastructure CityFibre have built, you can’t access full fibre. Boxx can access a variety of supplier networks which means that we can provide the very best solutions for each and every customer.

Either way, we’re here to help fellow businesses of Milton Keynes and beyond, capitalise on the benefits that full fibre brings.

Announced: City Champion for CityFibre in Milton Keynes

13th August 2020 by Kelly Green

Partnership will lead the way in bringing Gigabit speeds to MK...

We're thrilled to have been chosen by CityFibre as a City Champion for Milton Keynes and we will be working together to ensure all businesses and service organisations in our home-town are aware of, and have access to, the full fibre network that has been built by CityFibre.

A 5Gbps CityFibre connection has already been installed at Milton Keynes University Hospital (MKUH) to support the digital transformation of services, provide fast internet access to more than 5,500 staff and ensure that future plans to extend services can be implemented. We're ready to help other businesses and services in Milton Keynes take advantage of CityFibre’s full fibre speeds.

Dean Burgin, Co-Owner here at Boxx, believes that this is an ideal time to invest in modern, future-proof internet connectivity. “The last few months have been a challenge for everyone, but the potential for Milton Keynes to flourish is huge – and CityFibre’s full fibre offering can give businesses the streamlined connectivity they need to take full advantage of modern digital services and compete effectively. As a CityFibre City Champion, we are equipped and eager to help businesses do that and gain a real competitive edge as they look to bounce back after the Coronavirus pandemic and build strong, sustainable businesses.”

Ollie Chandler, Head of IT Technical Services at Milton Keynes University Hospital (MKUH), stated:

“The new full fibre connection has made a huge difference to the way we work. We are now able to run all our cloud-based applications, from anywhere and provide fast, reliable WiFi right across our facilities, without worrying about bandwidth – and we have more than enough capacity to accommodate our future plans. Boxx did an excellent and highly professional job and worked effectively with our team, in record timeframes. The service is already enabling real change and helping us to support MKUH in delivering high quality patient care services.”

Andrew Wilson, Head of Wholesale at CityFibre, added:

"Boxx Communications is one of a select number of City Champions across the UK that CityFibre is backing to deliver a digital transformation for businesses and fuel growth and investment in their local economy through full fibre. Boxx has a clear passion and commitment to putting CityFibre at the heart of its proposition – which in turn is helping businesses in their local community to thrive by unlocking their digital potential. This is an exciting partnership and one that’s helping to change the digital landscape in Milton Keynes and across the UK."

Dean Burgin said that businesses in Milton Keynes will benefit hugely from the roll-out of the CityFibre infrastructure...

“To drive effective digital transformation you need fast, reliable future-proof connectivity. That’s exactly what we can deliver with CityFibre’s full fibre network. At Boxx, we share CityFibre’s passion for a truly digital Britain and we are committed to working closely with them to deliver the very best connectivity services to our customers.”

To find out more about the Gigabit services available on the CityFibre network in Milton Keynes or in other UK Cities, get in touch.

Boxx are taking Milton Keynes by storm in Customer Service Awards

16th March 2020 by Kelly Green

Wow!! What an incredible start to 2020 it has been for team Boxx…

On Thursday 12th March we attended the prestigious MKBAA Awards where back in February, we were thrilled to be announced as finalists in the ‘Customer Service’ category, sponsored by The Holiday Inn.

We’d already been shortlisted and down to the final 8 MK businesses for ‘Customer Service’, after completing stage one of their ‘Vision for a Healthier City’ themed awards, at the end of 2019.

To get through to the final 4 in such a tough category really was a great achievement for us and we couldn’t be prouder of our Service Delivery Team for working so hard and getting us this far in our very first application to the MKBAA’s.

Well done to the category winners Acorn Early Years Foundation and also to the other finalists Mirus IT and Pets 2 Places. It just goes to show what a fantastic array of businesses we have here in Milton Keynes, doing great things to serve customers well and promote healthier living and working.

The MKBAA Awards came hot on the heels of the recent SME MK & Bucks Business Awards, celebrated on 27th Feb (read more on our previous blog) where we were thrilled to take home the Gold Award for Service Excellence, sponsored by Whittlebury Park.

This win is such an amazing accolade for the team, who all work tirelessly to ensure our customers are at the heart of everything we do. It was quite a milestone for Directors James Green & Dean Burgin, who were captured hearing the news and taking a moment to celebrate the accomplishment in this SME Awards video…

Providing good service is something that we have always been exceptionally passionate about and James quotes “We strongly believe that by looking after the health and wellbeing of our staff, they in turn will look after our customers!”

But you don't just have to take our word for it, Trustpilot has hundreds of great reviews from our satisfied customers. Why not take a look…

Boxx Web Listings

24th February 2020 by Kelly Green

When people are in search of something; a product, as service, a place, somewhere to eat or where to take their sick cat - what do they do and where do they go…?

Well it’s not the 1990’s anymore so the Yellow Pages are a thing of the past and in today’s modern world, 90% of customer’s search is done – you guessed it – online.

Searches take place in many more places than you might first think…

In addition to Google, Bing or even Yahoo, there’s Apple Maps, Facebook, Trip Advisor, Sat Nav’s and many, many, more.

Additionally, 45% of Google searches are now for location-based information, such as opening times or contact information, so it’s never been more crucial for businesses of all sizes to optimise their online presence.

But as a business and provider of said products, services, places to eat (or take a sick cat) where you end up in those potential customer’s search results? And is your information correct?

Consistency is key when it comes to online search as complete & consistent location information everywhere will make you rank higher. And did you know that if not, your rankings will suffer?

But managing your listings and keeping this information up-do-date on all the platforms manually is a difficult and extremely time-consuming task.

That’s where Web Listings can help…

What is Web Listings?

Web Listings is a new single and easy-to-use platform where you can add and update ALL your company information all in one go.

How does it work?

Update your information – Keep everything up-to-date in the dashboard, including your opening hours and holidays schedules. Don't worry, it’s quick and easy!
Spread the word – One click saves your update and spreads it across the internet, offering unmatched distribution to over 50+ search engines, social media review sites, apps, maps and more.

and less people show up at the wrong time.

Why does this matter?

Increased web traffic - Accuracy matters and it improves not only your online findability (SEO) but also places you higher in search results, so more people find and choose your business.
Welcome new prospects – Whether visiting in person or contacting you by phone, having the correct contact information in all places will most certainly increase the chances of them reaching you.
Happier Customers – New opening hours? The last things you want is a visitor standing in front of a closed door!

To learn more about how Web Listings can help your business, get in touch.

Message on Hold has arrived!

5th February 2018 by admin

Did you know that, on average, 94% of a company’s marketing budget is spent trying to get people to call the business?

And when they call, do you want to greet customers with a boring recorded message – or worse, bleeps or no sound at all? No, you don’t!

Well that’s where our new Message on Hold service can help…

Message on Hold allows you to build a better customer experience with a professionally recorded multi-prompt message using customised scripts and music.

The scripts can vary in length and content and can be recorded with a specific type of voice. The music you choose alongside these scripts can reflect the nature of your company and industry, whether that is relaxed and calming or upbeat and motivational. The choice is up to you!

So, what exactly are we offering?

We are offering three different packages, all with different bespoke features.

Package 1, our ‘Basic Message’ package, will include a two-prompt on hold message that can be professionally recorded for you.

Package 2, the ‘Starter Package’, will include the above along with an auto-attendant and a night service message too.

Package 3, the ‘All-In Service’ package, will include everything mentioned as well as 2 x seasonal updates to your scripts or the option of an extended message – up to six prompts!

Now you may be saying “this is all well and good, but how exactly can this help me?” Below is just some of the many benefits of this product:

• Valuable tool in marketing your other products – you can use your message to advertise other areas of your business, such as your website.

• Keeping your customer’s attention – customers are far more likely to hang up when on hold if there is no message or music to keep them interested.

• Professionalism – Expertly recorded messages and music to suit will make your business sound more professional, ultimately leading to customers believing you’re a reliable business.

• Building a B2C relationship – updating your messages to suit special occasions or thanking your customers for their business and patience will build a personal connection between you and your clients – showing you care for your customers.

• Auto-attendant – Callers don’t need to talk to multiple employees to be directed to the correct department which is usually frustrating for both parties!

• Psychologically reduces your hold time – The use of music and messages will not bore customers, making time fly by for them!

Wow! Sounds like a cool product, right?

All the information and prices you need are summed up on our Message on Hold product page, check it out!

Digital detoxing revolution births the dumb phone

3rd May 2017 by admin

Has technology got so smart and all-consuming that the only natural step is to ditch it and revert back to simpler, less-connected times?

Digital detoxes and tech free time are becoming increasingly popular as more people awake to the fact that always being online and constantly connected is more of a stress than a boon.

It’s a subject that is back under the microscope following news that the hottest new gadget on the block this summer won’t be the latest smartphone, but it’s older, dumber cousin – the Nokia 3310.

A relic from the days when mobiles were all about texting and long battery life, the 3310 has no WiFi, GPS connectivity (gasp!) or ability to add apps – yet it’s still one of the most anticipated releases this year.

The digital detox trend is one that handset manufacturers have started to pick up on, with an increasing number of phones on the market that make a virtue of how few features they have. These ‘dumb’ phones are often targeting the older generations, but are finding new fans among the young, too, as they cotton on to the fact that always being available online makes it hard to truly relax.

The 3310 and other, similar, handsets offer a return to a less complex time – when anyone with your contact details could get hold of you, but you didn’t feel compelled to answer even if it was an email from your boss at the weekend as there was no expectation that you’d have seen it.

The pressure of posting, commenting or liking posts on social media is eradicated through the absence of WiFi and GPS connectivity, leaving more time to live in the moment and enjoy the company of those around you instead of being glued to a screen. The new 3310, unlike the original, does feature a camera so you won’t have to worry about missing out on memorable snaps which can be uploaded at a more convenient time.

Being ‘offline’ for hours at a time will certainly be very stressful for some, maybe even unbearable, so while full-on digital detoxing is not for everyone, there are some steps that we can all take to minimise technologies impact on our overall health and well-being.

-If detoxing isn’t for you, perhaps consider moderating your use, especially before bedtime, to give your brain a chance to recharge like your phone but in a separate room to minimise the temptation to surf the web into the small hours.

-Having a gadget free day when work permits can also be very freeing – even just reducing the number of push notifications so you don’t feel compelled to answer everything the second it comes in makes a big difference too.

-Many platforms now come with do not disturb hours as well – so even if you can’t give up on tech completely, you can make sure that you’re the one in control.

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Online Postcode Check for CityFibre services with Boxx

Check if you can access gigabit speed internet at your business premises...

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Announced: City Champion for CityFibre in Milton Keynes

Partnership will lead the way in bringing Gigabit speeds to MK...

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Boxx are taking Milton Keynes by storm in Customer Service Awards

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