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Boxx Communications Ltd

Boxx Communications Ltd

Simplifying telecommunications for businesses large and small!

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Services

Technology empowers working in a world without walls

5th November 2020 by Kelly Green

Prior to March this year, work took place for the majority, in the office - A physical workplace attended in person, in some cases, in the masses.

When the Government guidance to work from home was announced, businesses quickly found themselves in one of 3 categories:

  • Forward-thinkers with the technology already in place to support moving to remote working seamlessly.
  • Reactors who were prepared to hit the ‘just do it’ button and implement digital transformation projects ahead of schedule to enable remote working.
  • Traditionalists unable to commit, for whatever reason, to the adaption required to facilitate working from home efficiently.

For those falling into the middle category, what emerged was 3 years of digital transformation progress in just 3 weeks!

Microsoft Teams reported the number of active users doubling in this short period and Hosted VoIP - a cloud-based, voice over internet protocol telephony solution – also saw exponential growth.

James Green, Co-Owner here at Boxx quotes:

The UK was already on a journey towards internet-based telephony with the industry’s 'copper switch off’ planned for 2025. With the features and benefits of a Hosted VoIP solution able to keep the cogs turning for many businesses - for example, the ability to handle calls seamlessly when working remotely, with the same call management features that would have been available in the office - adoption has accelerated during COVID and this is set to continue.

As the UK moves through the second wave of the pandemic (and hopefully out the other side at some point), business again fall into different categories determined by their thoughts about what the future of the workplace looks like...

There will ultimately be those who either desperately miss the conventional office environment or in fact need to work under the same roof for specific reasons.

Then there will be some who will see this new way of working as an opportunity, who won't go back to the old 9-5 and now question why we ever spent hours each day commuting when that time could be used much more productively. Not to mention conscious of the positive impact on the environment that mass home-working brings.

Finally, there will be the ones who embrace a hybrid approach... Perhaps downsizing the office and working on-site in rotation, whilst at the same time embracing the concept of ‘working in a world without walls’. Technology empowers non-geographical working and allows work to be considered ‘something we do’ rather than a physical ‘place we go’.

Work is something we do

Whatever approach is adopted, lessons will have been learnt in 2020 that will shape the way businesses work going forward.

At Boxx we pride ourselves on recommending bespoke solutions, based on individual business requirements and plans for the future, wherever they may be...

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ISDN SWITCH-OFF - WHAT ARE YOUR OPTIONS?

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Filed Under: Hosted VoIP, How We Help, Services, Voice

New Products & Pricing for CityFibre services with Boxx

28th September 2020 by Kelly Green

Check if you can access gigabit speed internet at your business premises...

Earlier this year CityFibre announced Boxx as a City Champion for Milton Keynes and since then we have been working in partnership with the infrastructure provider to ensure that all businesses and service organisations in our hometown of Milton Keynes and the other Gigabit Cities across the UK are aware of and have access to, the full fibre network that has been built by CityFibre.

The need for full fibre is greater now than ever before and gigabit speed internet (equal to 1000Mbps) is here to support businesses of all sizes. Whether that’s using VoIP telephony solutions, video conferencing, cloud storage or cloud-based software, the requirement for a reliable lightning speed connection is now considered business critical.

CityFibre have worked hard to continue to build throughout the COVID pandemic and as a result their infrastructure is serving many businesses in Milton Keynes (and in many more Gigabit Cities across the UK), including Milton Keynes University Hospital with gigabit speed internet.

Our new online postcode checker allows you to do just that…

Check whether your business premises is able to access CityFibre’s gigabit speed network.

But that’s not to say that if your business is not close enough to the infrastructure CityFibre have built, you can’t access full fibre. Boxx can access a variety of supplier networks which means that we can provide the very best solutions for each and every customer.

Either way, we’re here to help fellow businesses of Milton Keynes and beyond, capitalise on the benefits that full fibre brings.

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Gigabit MK
Check Your Postcode

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Filed Under: Connectivity, How We Help, Services

Announced: City Champion for CityFibre in Milton Keynes

13th August 2020 by Kelly Green

Partnership will lead the way in bringing Gigabit speeds to MK...

We're thrilled to have been chosen by CityFibre as a City Champion for Milton Keynes and we will be working together to ensure all businesses and service organisations in our home-town are aware of, and have access to, the full fibre network that has been built by CityFibre.

A 5Gbps CityFibre connection has already been installed at Milton Keynes University Hospital (MKUH) to support the digital transformation of services, provide fast internet access to more than 5,500 staff and ensure that future plans to extend services can be implemented. We're ready to help other businesses and services in Milton Keynes take advantage of CityFibre’s full fibre speeds.

Dean Burgin, Co-Owner here at Boxx, believes that this is an ideal time to invest in modern, future-proof internet connectivity. “The last few months have been a challenge for everyone, but the potential for Milton Keynes to flourish is huge – and CityFibre’s full fibre offering can give businesses the streamlined connectivity they need to take full advantage of modern digital services and compete effectively. As a CityFibre City Champion, we are equipped and eager to help businesses do that and gain a real competitive edge as they look to bounce back after the Coronavirus pandemic and build strong, sustainable businesses.”

Ollie Chandler, Head of IT Technical Services at Milton Keynes University Hospital (MKUH), stated:

“The new full fibre connection has made a huge difference to the way we work. We are now able to run all our cloud-based applications, from anywhere and provide fast, reliable WiFi right across our facilities, without worrying about bandwidth – and we have more than enough capacity to accommodate our future plans. Boxx did an excellent and highly professional job and worked effectively with our team, in record timeframes. The service is already enabling real change and helping us to support MKUH in delivering high quality patient care services.”

Andrew Wilson, Head of Wholesale at CityFibre, added:

"Boxx Communications is one of a select number of City Champions across the UK that CityFibre is backing to deliver a digital transformation for businesses and fuel growth and investment in their local economy through full fibre. Boxx has a clear passion and commitment to putting CityFibre at the heart of its proposition – which in turn is helping businesses in their local community to thrive by unlocking their digital potential. This is an exciting partnership and one that’s helping to change the digital landscape in Milton Keynes and across the UK."

Dean Burgin said that businesses in Milton Keynes will benefit hugely from the roll-out of the CityFibre infrastructure...

“To drive effective digital transformation you need fast, reliable future-proof connectivity. That’s exactly what we can deliver with CityFibre’s full fibre network. At Boxx, we share CityFibre’s passion for a truly digital Britain and we are committed to working closely with them to deliver the very best connectivity services to our customers.”

To find out more about the Gigabit services available on the CityFibre network in Milton Keynes or in other UK Cities, get in touch.

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Gigabit MK
MORE ABOUT CITYFIBRE IN MILTON KEYNES

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Filed Under: Connectivity, Office News, Services

Boxx are taking Milton Keynes by storm in Customer Service Awards

16th March 2020 by Kelly Green

Wow!! What an incredible start to 2020 it has been for team Boxx…

On Thursday 12th March we attended the prestigious MKBAA Awards where back in February, we were thrilled to be announced as finalists in the ‘Customer Service’ category, sponsored by The Holiday Inn.

We’d already been shortlisted and down to the final 8 MK businesses for ‘Customer Service’, after completing stage one of their ‘Vision for a Healthier City’ themed awards, at the end of 2019.

To get through to the final 4 in such a tough category really was a great achievement for us and we couldn’t be prouder of our Service Delivery Team for working so hard and getting us this far in our very first application to the MKBAA’s.

Well done to the category winners Acorn Early Years Foundation and also to the other finalists Mirus IT and Pets 2 Places. It just goes to show what a fantastic array of businesses we have here in Milton Keynes, doing great things to serve customers well and promote healthier living and working.

SME Award Win

The MKBAA Awards came hot on the heels of the recent SME MK & Bucks Business Awards, celebrated on 27th Feb (read more on our previous blog) where we were thrilled to take home the Gold Award for Service Excellence, sponsored by Whittlebury Park.

SME Award Win

This win is such an amazing accolade for the team, who all work tirelessly to ensure our customers are at the heart of everything we do. It was quite a milestone for Directors James Green & Dean Burgin, who were captured hearing the news and taking a moment to celebrate the accomplishment in this SME Awards video…

Providing good service is something that we have always been exceptionally passionate about and James quotes “We strongly believe that by looking after the health and wellbeing of our staff, they in turn will look after our customers!”

But you don't just have to take our word for it, Trustpilot has hundreds of great reviews from our satisfied customers. Why not take a look…

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OUR TOP 50 TRUSTPILOT REVIEWS

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Filed Under: Office News, Services

Boxx Web Listings

24th February 2020 by Kelly Green

When people are in search of something; a product, as service, a place, somewhere to eat or where to take their sick cat - what do they do and where do they go…?

Well it’s not the 1990’s anymore so the Yellow Pages are a thing of the past and in today’s modern world, 90% of customer’s search is done – you guessed it – online.

Searches take place in many more places than you might first think…

In addition to Google, Bing or even Yahoo, there’s Apple Maps, Facebook, Trip Advisor, Sat Nav’s and many, many, more.

Additionally, 45% of Google searches are now for location-based information, such as opening times or contact information, so it’s never been more crucial for businesses of all sizes to optimise their online presence.

But as a business and provider of said products, services, places to eat (or take a sick cat) where you end up in those potential customer’s search results? And is your information correct?

Consistency is key when it comes to online search as complete & consistent location information everywhere will make you rank higher. And did you know that if not, your rankings will suffer?

But managing your listings and keeping this information up-do-date on all the platforms manually is a difficult and extremely time-consuming task.

That’s where Web Listings can help…

What is Web Listings?

Web Listings is a new single and easy-to-use platform where you can add and update ALL your company information all in one go.

How does it work?

  1. Update your information – Keep everything up-to-date in the dashboard, including your opening hours and holidays schedules. Don't worry, it’s quick and easy!
  2. Spread the word – One click saves your update and spreads it across the internet, offering unmatched distribution to over 50+ search engines, social media review sites, apps, maps and more.
  3. and less people show up at the wrong time.

Why does this matter?

  • Increased web traffic - Accuracy matters and it improves not only your online findability (SEO) but also places you higher in search results, so more people find and choose your business.
  • Welcome new prospects – Whether visiting in person or contacting you by phone, having the correct contact information in all places will most certainly increase the chances of them reaching you.
  • Happier Customers – New opening hours? The last things you want is a visitor standing in front of a closed door!

To learn more about how Web Listings can help your business, get in touch.

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WEB LISTINGS BY PRAGMA

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Filed Under: Office News, Services

Message on Hold has arrived!

5th February 2018 by admin

Message on Hold has arrived!Did you know that, on average, 94% of a company’s marketing budget is spent trying to get people to call the business?

And when they call, do you want to greet customers with a boring recorded message – or worse, bleeps or no sound at all? No, you don’t!

Well that’s where our new Message on Hold service can help…

Message on Hold allows you to build a better customer experience with a professionally recorded multi-prompt message using customised scripts and music.

The scripts can vary in length and content and can be recorded with a specific type of voice. The music you choose alongside these scripts can reflect the nature of your company and industry, whether that is relaxed and calming or upbeat and motivational. The choice is up to you!

So, what exactly are we offering?

We are offering three different packages, all with different bespoke features.

Package 1, our ‘Basic Message’ package, will include a two-prompt on hold message that can be professionally recorded for you.

Package 2, the ‘Starter Package’, will include the above along with an auto-attendant and a night service message too.

Package 3, the ‘All-In Service’ package, will include everything mentioned as well as 2 x seasonal updates to your scripts or the option of an extended message – up to six prompts!

Now you may be saying “this is all well and good, but how exactly can this help me?” Below is just some of the many benefits of this product:

• Valuable tool in marketing your other products – you can use your message to advertise other areas of your business, such as your website.

• Keeping your customer’s attention – customers are far more likely to hang up when on hold if there is no message or music to keep them interested.

• Professionalism – Expertly recorded messages and music to suit will make your business sound more professional, ultimately leading to customers believing you’re a reliable business.

• Building a B2C relationship – updating your messages to suit special occasions or thanking your customers for their business and patience will build a personal connection between you and your clients – showing you care for your customers.

• Auto-attendant – Callers don’t need to talk to multiple employees to be directed to the correct department which is usually frustrating for both parties!

• Psychologically reduces your hold time – The use of music and messages will not bore customers, making time fly by for them!

Wow! Sounds like a cool product, right?

All the information and prices you need are summed up on our Message on Hold product page, check it out!

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Filed Under: Services

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Boxx Communications Ltd

  • Support: 01908 350750
  • Email: support@boxxcomms.co.uk
  • Address: Boxx Communications Limited, Office 349 - Spaces, 100 Avebury Boulevard, Milton Keynes, MK9 1FH
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