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Boxx Communications Ltd

Simplifying telecommunications for businesses large and small!

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Call Analytics

CALL ANALYTICS

For ultra responsive, game-changing business telephony

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Transforming your business telecoms

If telephone contact plays a fundamental role in your business, our call analytics solutions can give you a truly transformative edge and allow you to optimise business communications and provide improved customer experience, both now and in the future.

We understand that every business is different, so we work with a choice of industry-leading suppliers to help you support your most important business goals.

Whether that’s providing exceptional customer service by better understanding what your customers want, a more productive team who are well trained and feel supported or an informed management team who have the unprecedented insight to evaluate how processes are working and optimise workflows to deliver a strong and ongoing return on your investment.

Our bespoke solutions include various services; from basic historical call logging, analysing service levels and managing user activity through to a complete call centre experience incorporating real-time call monitoring, trend analysis, setting alarms for key performance metrics, with a portfolio of wallboards, remote apps and value-added features all customised to your exact needs.

If you’re an SME just starting with Hosted VoIP, a well-established organisation with an Onsite PBX, or running several call centres in multiple locations incorporating Unified Communications, there’s a combination to suit businesses of all shapes and sizes.

Simplifying VOICE solutions for businesses large and small!

Real-Time Analysis

Make insight-driven, proactive decisions based on up-to-the-minute data.

Customer Service

As you begin to understand your business better than ever before you’ll be equipped to deliver outstanding service to your customers, at all times.

Scalability

From as few as two users, up to as many as 10,000, it’s quick and easy to add remove users as your business requires.

Unique Solution

Your service can be accessed, managed and customised to suit your individual business objectives, all through your dedicated client portal.

Flexibility

Manage your operations from anywhere in the world by accessing the portal from a desktop, laptop, smartphone or tablet.

Why you can trust boxx

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Call Recording Feature

Call Recording

Want to make every call as productive as it can be…?

Our call recording offering is the perfect telephony evaluation and training tool, helping you to realise the ‘what’, ‘why’ and ‘how’ that makes for more successful communication.

It will equip your team to provide the best service possible, whether that’s responding to service enquiries or making sales.

Learn more about Call Recording

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Boxx Communications Ltd

  • Support: 01908 350750
  • Email: support@boxxcomms.co.uk
  • Address: Boxx Communications Limited, Office 349 - Spaces, 100 Avebury Boulevard, Milton Keynes, MK9 1FH
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Boxx Awards
Boxx Awards
FCSCyber EssentialsCityFibre City Champions

Boxx Communications Limited are an FCS Member. Our Membership number is 1624

Boxx Communications Limited are registered at Companies House England and Wales

Company Number. 07449383

VAT Number. GB 247 2241 21

All Content © Boxx Communications Limited 2022