The online revolution has affected pretty much every type of business going and estate agents are no exception…..
Once a firmly face-to-face profession, many of the processes of house-buying now happen online, from the initial searching and viewing of house particulars to booking appointments and liaising as the sale progresses.
As viewings and enquiries can now happen around the clock, estate agents have had to evolve, both in how they work and how they make contact with clients and vendors – both of whom expect them to be available when needed, even when they are out and about.
Additionally, the whole end-to-end buying process is often much quicker and estate agents who can’t keep up to speed will soon find themselves overtaken by their peers.
So increasingly most have found that their standard office phones and company mobiles just don’t cut the mustard in this changing world, and have turned to companies such as ours for help and guidance to find out how their new contact and call needs can best be met.
As ever, technology has effective and competitive solutions that can help estate agents with their increased and changing needs, and Boxx Communications customers Deakin White, for example, chose one of our VoIP packages so that they can run their office seamlessly, even when they’re not actually in it.
As a fairly new start-up, with a small initial team but lots of local interest and big ambitions, it was critical to them to find a way to make all would-be buyers and sellers know they were important, even if staff couldn’t get to the phone immediately.
With our VoIP packages, office calls immediately divert to mobiles if required, they have a call queuing feature and the call monitoring helps them plan – and Deakin White, happy with their tech, are proof that estate agents now need reliable broadband and VoIP if they are to stay ahead of the game.
VoIP packages also feature the ability to put calls on hold, play marketing messages and move calls seamlessly between users and offices so that customers will get the best experience when calling any business, no matter how busy you are.
If you’re an estate agent, you literally can’t afford to be without it!
