Large Print
Fibre Broadband

Broadband Service

Choosing our Fibre Broadband guarantees you the highest quality and fastest connection as we will search your exchange for the best connection available for your line.

Many internet service providers (ISP’s) offer low budget broadband, but at peak times the bottleneck effect of a high concentration ratio can be considerable. We however, offer a competitively priced, yet reliable connection.

Our Fibre Broadband costs from 29.99/month

All broadband services require a fixed telephone line to operate. This will be charged separately and costs from £12.00/month

s Equipment

You will require a fibre specific router - We supply a pre-configured router that offers easy plug & play set-up for FREE, or you can upgrade to our superior router for £30.00.

Usage / Speeds

Our Fibre Light and Fibre Medium packages carry monthly usage limits. You will be charged £1.50/GB for every GB over your agreed tariff. Our Fibre High package however, offers unlimited usage!

We aim to maximize the speeds you can achieve by using intelligent speed and traffic prioritisation as standard. Speeds are subject to the distance from your line to the exchange as well as the quality of your line. Please contact us for a line / estimated speed check.

Contract

Our rates are offered on either a 12, 18 or 24 month basis. This will be outlined in your agreement.

Payments

All new Fibre Broadband subscriptions are subject to a one-off connection charge of £80.00.

Payments are collected by Direct Debit.

If you don’t want to pay by Direct Debit, that’s fine. There’s just a £5/month ‘Non DD’ charge to cover the admin.

Invoices

We like to keep things simple, so you will receive one invoice covering all Fibre Broadband services and any Line Rental & Calls packages.

Invoices are sent around the 14th of each month and via email as standard. If you prefer a paper version, that’s fine, there’s just a £3.50/month 'Bill Production' charge charge to cover admin & postage costs.

Direct Debits will be taken on or just after the 21st of each month. There’s an additional charge of £5.00/month for non direct debit payments to cover the admin.

FAQ's

What is the difference between Business Broadband & Business Fibre Broadband?
(+ show details)

Traditional broadband uses existing copper telephone lines to carry data (up to 24Mbps) where as ‘fibre' refers to the use of dedicated fibre optic cables used to carry data only (so can achieve speeds up to 76Mbps).

Copper wires can loose speed over distance, so the distance between your home and the cabinet will affect your broadband speed.

Fibre optic cable can carry more data, at faster speeds so are often referred to as ‘superfast’.

Will there be any disruption to my service?
(+ show details)

We work hard to ensure there is no downtime and make it a completely seamless transfer.

How does the transfer from my current provider work?
(+ show details)

To register is simple, it takes just a few minutes and then we will take care of everything for you. We will contact your provider to let them know so you don’t have to.

The prices advertised on your website aren’t the same as I have been offered by one of your sales people. Why is this?
(+ show details)

From time to time we run special offers and campaigns to attract new customers to use our services. These offers are strictly limited so don't take too long to think about it!

What happens if I go over my agreed usage?
(+ show details)

If you are on either our Fibre Light or Fibre Medium package, you will be charged £1.50/GB for every GB over your agreed tariff. To upgrade your tariff and avoid this charge Contact Us.

Who do I contact if there is a fault?
(+ show details)

Contact us and we will assist you in ensuring that the fault is established and if necessary an engineer will be dispatched to your premises to fix the problem.