If telephone contact plays a fundamental role in your business, our call analytics solutions can give you a truly transformative edge and allow you to optimise business communications and provide improved customer experience, both now and in the future.
We understand that every business is different, so we work with a choice of industry-leading suppliers to help you support your most important business goals.
Whether that’s providing exceptional customer service by better understanding what your customers want, a more productive team who are well trained and feel supported or an informed management team who have the unprecedented insight to evaluate how processes are working and optimise workflows to deliver a strong and ongoing return on your investment.
Our bespoke solutions include various services; from basic historical call logging, analysing service levels and managing user activity through to a complete call centre experience incorporating real-time call monitoring, trend analysis, setting alarms for key performance metrics, with a portfolio of wallboards, remote apps and value-added features all customised to your exact needs.
If you’re an SME just starting with Hosted VoIP, a well-established organisation with an Onsite PBX, or running several call centres in multiple locations incorporating Unified Communications, there’s a combination to suit businesses of all shapes and sizes.
Simplifying VOICE solutions for businesses large and small!
Our call recording offering is the perfect telephony evaluation and training tool, helping you to realise the ‘what’, ‘why’ and ‘how’ that makes for more successful communication.
It will equip your team to provide the best service possible, whether that’s responding to service enquiries or making sales.