If telephone contact plays a fundamental role in your business, our call analytics solutions can give you a truly transformative edge and allow you to optimise business communications and provide improved customer experience, both now and in the future.
We understand that every business is different, so we work with a choice of industry-leading suppliers to help you support your most important business goals.
Whether that’s providing exceptional customer service by better understanding what your customers want, a more productive team who are well trained and feel supported or an informed management team who have the unprecedented insight to evaluate how processes are working and optimise workflows to deliver a strong and ongoing return on your investment.
Our bespoke solutions include various services; from basic historical call logging, analysing service levels and managing user activity through to a complete call centre experience incorporating real-time call monitoring, trend analysis, setting alarms for key performance metrics, with a portfolio of wallboards, remote apps and value-added features all customised to your exact needs.
If you’re an SME just starting with Hosted VoIP, a well-established organisation with an Onsite PBX, or running several call centres in multiple locations incorporating Unified Communications, there’s a combination to suit businesses of all shapes and sizes.
Simplifying VOICE solutions for businesses large and small!
Our call recording offering is the perfect telephony evaluation and training tool, helping you to realise the ‘what’, ‘why’ and ‘how’ that makes for more successful communication.
It will equip your team to provide the best service possible, whether that’s responding to service enquiries or making sales.
We were proud to provide connectivity to all at the @MKJobShow as well as hosting the Business Hub - Here is our round up of events and how we were able to offer Wi-Fi to all visitors and exhibitors...
Blog Post: https://t.co/fbmlKnBY5b
VoIP systems come with many benefits such as the ability to access your full telephony function from outside the office!
Website Link: https://t.co/W16JqYjdL6 https://t.co/8tAI7YE9Fr
The Gigabit Voucher Scheme is still running, however it won't be running for much longer! Get in touch with us to find out more about the scheme and what's on offer...
Website Link: https://t.co/ShOSMEc1N3
People can learn a lot from the Ofcom customer survey results, including how to choose the best suppliers for them.
Website Link: https://t.co/a0Ngnz8NQw https://t.co/LqKhgm4aQd
VR and AR are very big technologies at the moment in the gaming industry, but they could become more common elsewhere…
Website Link: https://t.co/FlZlnhieOM https://t.co/LdAvHhLisH