If you are a small business owner there are
going to be occasions when you cannot answer your phone, it’s inevitable. How you deal with this though, can, make or
break your business.
How annoying is it when you call a business
yourself and the phone just rings out?
Equally frustrating is a bog-standard
answer phone message that leaves you wondering whether or not you have reached the
right person/company.
And worse still, have you ever made a call
(during standard opening hours) only to be greeted with an answerphone
message that states our opening hours are
These can all damage a
potential customer’s first impression of you and your business, but can easily
be avoided.
No
matter how small or large your business is, it is easy, yet not costly, to make
sure that you handle your incoming calls effectively, even when you cannot physically
answer them.
- You may run a business where
you are often out and about – we can provide you with a
host of features including call forwarding – so your
customers can always reach you!
- If, for whatever reason, taking calls is sometimes difficult, we can set you up with some more advanced call handling options such as: inbound call recording or automated services
- Or simply being able to place
calls on hold will make you sound more professional and do wonders for
your callers initial perception of you and the service/products you offer.
Whatever type or size of business you run,
there are many ways of making sure your inbound call services and telephone systems are allowing you to make the best of your telephone interactions with customers and….. that you never miss a call again!
