(To be read in conjunction with Standard Terms and Conditions)

Boxx Comms telecom Ltd, as a registered Communications Provider, has no control of a Customer's PABX/Switch configuration, voice mail security or other feature services enabled, except where it is contractually responsible for the management of these services.

Boxx Comms's standard Terms and Conditions require the customer to be liable for all charges incurred, and relating to, traffic passed over any UK network nominated by Boxx Comms.

Customers are therefore urged to verify with their equipment provider that all necessary steps to combat fraudulent use have been taken.

Boxx Comms telecom Ltd does not offer any "customised" fraud monitoring service. However, as a responsible Communications Provider, assistance will be given wherever possible to support its customers in the battle against fraud

Fraudulent activity manifests itself in many different ways. Therefore, we can offer no guarantee or contractual undertaking in relation to detection.

Any assistance given will be on a "reasonable endeavours" basis and no liability can be accepted by Boxx Comms for any loss sustained by the Customer via fraudulent means that are beyond Boxx Comms's reasonable control.

In order that the customer can minimise the effects of fraud and to detect fraud as early as possible, Boxx Comms's operates a feature called Fraud Aware. The service detects usual or expensive call traffic and notifies Boxx Comms on a daily basis.

Boxx Comms will notify the main contact as soon as can reasonably be expected between the hours of 8am - 6pm Monday to Friday.

The customer will not be notified of suspicious calls made at weekends until Monday mornings. Customer may nominate numbers which can be excluded from the fraud aware service so as not to be notified of genuine calls.