Back in July, Ofcom released the results of a customer service survey they undertook at the end of 2017, with the topic being the performance of the major broadband and telephony providers.
Even though this focused on residential suppliers, there is still a lot of things that we can take from this, including industry averages for complaints, service ratings, waiting times on calls and more.
While this doesn’t relate to us directly, surveys such as this show customers that it’s wise to do your research when looking for a broadband or mobile supplier – there’s plenty of choice!
That is where a tool like Trustpilot can help!
Trustpilot is perfect for supplier research as each company profile is built on reviews from users, so you can grasp a company’s reputation from actual user experience. You can also compare companies based on their industries and their overall score.
Here at Boxx, we’re always pushing ourselves to offer the best customer service possible by being friendly and caring whilst also being efficient.
Our efforts have been noticed by our customers; many of them have left us reviews on our Trustpilot page.
*As a result, we have almost 500 reviews at the time of publishing this, and our Trustpilot score is at 9.5 out of 10!
Not only is this a remarkable score that we are hugely proud of, but it puts us as a leading telecoms provider on Trustpilot which is a massive achievement!
In the IP Telephony category, we are currently placed in 10th! One of the companies that is similar to us is bOnline and they are placed at 25th on the same list.
On the Internet Providers list we are placed 3rd! To put that into context against some of the larger businesses, XLN are 18th on this list and TalkTalk is 52nd.
Finally, on the telecommunications list we are placed in 14th position. That puts us in the top ten telecommunications suppliers in the South East and number 1 in the Beds, Bucks and Herts area!
We are very proud of our score on Trustpilot and our ranking within the site. It comes as a reward for all the hard work the whole team at Boxx has put in to offer 5-star customer service and a wonderful customer experience overall.
