How does the transfer process work? (+ show details)
To register is simple, it takes just a few minutes to build your quote then once agreed we’ll send your new handset/SIM to you. You are responsible for notifying your existing provider, if you are terminating another agreement.
Can I keep my existing number? (+ show details)
Yes – We can port your number from your current provider. You simply need to obtain a PAC (Porting Authorisation Code) number from them before you leave.
How long will it take to transfer my number? (+ show details)
PACs have to be issued immediately over the phone or within a maximum of two hours by text message. Once you have your PAC, it’s valid for 30 days and you must give it to us within this time. If it runs out, you will need to request a new PAC from your existing mobile provider. Once we have your PAC and have notified your existing provider of the port request, your number will normally be transferred the next working day.
The rates advertised on your website aren’t the same as I have been offered by one of your sales people. Why is this? (+ show details)
From time to time we run special offers and campaigns to attract new customers to use our services. These offers are strictly limited so don't take too long to think about it!
Who do I contact if there is a fault? (+ show details)
Contact us if there is a fault with your handset, but if you experience network issues O2 will be able to assist you.