We only use Tier 1 service providers to ensure that you get the highest quality of call, whatever the destination.
Mobile minutes apply to calls to T-Mobile (EE), Orange (EE), Vodafone & O2 only.
Invoices are sent around the 14th of each month and via email as standard. If you prefer a paper version, that’s fine, there’s just a £3.50/month 'Bill Production' charge to cover admin & postage costs.
Direct Debits will be taken on or just after the 21st of each month. There’s an additional charge of £5.00/month for non direct debit payments to cover the admin.
Openreach charges for line faults start at £145.00 and like all bad news, they always seem to come when you least expect it. This service will cover you for engineer costs relating to faults so you pay nothing if a fault occurs.
The cost is £1.49/month per line but you can opt out at any time, plus we give you the first month FREE.
The Annual Fixed Rate line rental is quoted as 45% less than BT – We compared this to the Standard Business line rental price on their website and verified by telephone too on 16/10/14.
Prices shown exclude VAT, discounts, special offers, promotions, charges etc.
Prices are for comparative purposes and for guidance only.
Fraudulent activity can manifest itself in many different ways, so to offer protection we add our Fraud Aware service to all our customer’s accounts.
This service will allow us to monitor and alert you to any abnormal activity. The cost of the service is £1.99/month but you can opt out at any time, plus we will give you your first month for free!
I rent equipment from my current supplier – How is this affected? (+ show details)
Your equipment will stay exactly the same. If you're renting the equipment then you will continue the agreement as normal. We will just bill you for your line rental and calls.
Will there be any disruption to my service? (+ show details)
We work hard to ensure there is no downtime and make it a completely seamless transfer. The only thing that will change is the cost of your bills.
How long does it all take? (+ show details)
To register is simple, it takes just a few minutes and then we will take care of everything for you. It should take around 14 days for the switch to take place. Your current provider will reimburse you for any unused line rental once you leave.
The rates advertised on your website aren’t the same as I have been offered by one of your sales people. Why is this? (+ show details)
From time to time we run special offers and campaigns to attract new customers to use our services. These offers are strictly limited so don't take too long to think about it!
Who do I contact if there is a fault on my line? (+ show details)
Contact us and we will assist you in ensuring that the fault is established and if necessary a BT Openreach engineer will be dispatched to your premises to fix the problem.