Agent Ready is a remote call centre mobile app that enables call distribution from a single telephone number to a group of phone lines, perfect for call centre remote working.
Remote workers log themselves in and out of their corporate phone system via ‘hunt groups’ and the app allows managers to decide when and where calls are sent.
Hunt groups are a crucial feature of managing inbound calls effectively and this simple but innovative mobile application (available on both iOS and Android devices) means that hunt groups can continue to be used to distribute calls between agents, even when working remotely.
Designed to make the lives of both managers and agents simpler, the intuitive user interface is filled with useful features for both admins and workers in addition to effortlessly generating statistics to easily monitor and improve productivity.
Simplifying VOICE solutions for businesses large and small!