Following our announcement last week about our ZyXEL routers being hacked, we have been in close contact with ZyXEL regarding how to resolve the issues being experienced by users.
ZyXEL have run a series of firmware updates to fix the ‘Mirai Worm’ malware attack issues. If you are experiencing problems connecting to the internet and you have a ZyXEL AMG series router please see our guide which will walk you through how to reset your router to receive the firmware updates.
If you are still unable to connect to the internet after completing these steps, please speak to our support team, who will assist you further.
There are a small number of users for whom these updates haven’t resolved the problems. In this instance, ZyXEL are offering to provide a FREE replacement router but get in touch with us and we will organise this for you.
