Here at Boxx, we don’t subscribe to the idea that big is beautiful and our relatively small size is something we’re actively proud of…..
Dealing with a smaller supplier means that an actual person answers the phone. Yes, there might be a short IVR to direct your call but there’s only one layer and then you’re in. No massively complex multiple menus that take an age to navigate!
Also, you can call again and speak to the same person. Whether you have a customer service question, a billing question for accounts, or both, chances are the same person can help you.
And if not, they’ll be transferring you to someone in the same office that they know can assist, not another branch somewhere else in the country or even world, where you’ll have to start from scratch again explaining what you need.
Another plus point for doing business with small companies – our employees care more…..
Not just about our clients, because they are heavily invested in them, but in each other.
When companies have hundreds or thousands of employees, chances are the people at the top have no idea who’s working at ground level. But our staff all know each other and the directors too, so therefore have better relationships. This also makes for a more loyal workforce, which ultimately has more benefits for customers.
We love our relatively small team and are a shining example of wanting our staff to share in the responsibility of serving our customers as well as sharing in our success.
They say good things come in small packages, and here at Boxx we couldn’t agree more!