Voice over Internet Protocol, more commonly known as VoIP, has revolutionised communication by allowing person-to-person calls over the internet, at a lower than usual price.
Communication is carried out through a VoIP specific handset, sometimes known as a SIP (Session Initiated Protcol) phone, which is connected to the internet. What makes VoIP so attractive is that it can be used exactly like as standard telephone line, or you can harness the power of the additional features to improve your call handling & monitoring.
VoIP is cheaper because it doesn’t make use of traditional telephone wires that are costly to lay and maintain. It works by translating speech into data packets for transmitting across the internet (like any other file) and transforming it back to its usual form upon arrival.
We always recommend an assured broadband service with voice traffic prioritisation, to ensure calls are of the highest digital quality. This means that the voice signals travelling over the data connection will not be interrupted by other data travelling along the same data connection, thus affecting the quality of the call.
Using VoIP as a communications solution is very reliable and becoming a mainstay of office life. Statista, the website that draws references from hundreds of different sources, estimated VoIP use worldwide at more than 158 million mid 2013, with all predictions being that it will remain a fast-growing market (see findings here)
Boxx make integrating VoIP into your business really easy:
1) Choose a handset (wide range available)
2) Allow us to pre-configure the set-up so it fits your requirements
3) Plug into your broadband & you’re ready to go, it’s as simple as that!
If you are interested in finding out more about VOIP and how you could introduce the service into your business, simply contact us – a Brain Boxx will be happy to help!
