At Boxx we use only Tier 1 carriers for our telephone services because that is simply the most reliable way of guaranteeing quality!
Chances are, anyone outside our industry has no idea what this means or why their use is so important, so we thought we’d write a handy explainer that makes this clear. Also, of course, it illustrates our company policy of working with only the best, which reaps constant benefits for all of our customers every minute of every day.
Tier 1 carriers own and operate their own telecoms network, meaning they don’t need to buy in or borrow key services such as network access from other operators as they are the top level. Owning their own network, they can host their own number ranges, as well as deliver their own voice and data services. BT is arguably the most well-known example of a Tier 1 carrier in the UK.
And, naturally, if Tier 1 carriers own their own networks, they are not relying on SLAs with other companies to run their services. Not only does this mean there are fewer middle-men between the Tier 1 source and you, the ultimate customer, it also means that they stake their reputation on doing what they do extremely well and without service interruption.
Tier 2 and Tier 3 carriers also exist, but by their very nature of not being the top level operator in any network, they are reliant for cost and reliability etc on a Tier 1 carrier, either by purchasing network access from them or by piggybacking on their services. This is why we choose to only deal with Tier 1 operators.
Reliability and quality of service aside, using a Tier 1 carrier has many benefits for our customers, including quick set up and package delivery times as they are in control of all the numbers hosted on their network. They are also regulated, and control the porting of their own numbers.
Being covered by Ofcom means that if a Tier 1 carrier went out of business for any reason, ownership of any numbers belonging to it would pass to the regulator with no loss of service – an important guarantee when telephone and internet lines are so critical to so many businesses.
They also commonly have large enough networks that they can re-route a call if a problem occurs in one area, and large and efficient customer service operations that deal with any queries quickly and promptly, with minimal delay
Put simply, Boxx uses Tier 1 carriers because they are the best, the premier option of telecoms networks, and we demand only the best for our customers!