Consistently excellent customer service has always been one of our key business drivers here at Boxx – without our customers we are nothing, and we want to give our best to each and every one.
Part of our drive to continue excelling in this area has already seen the recent launch of a new customer section on our website, where existing customers can check their bill online, provide feedback about our products (and us!) and easily recommend a friend, saving you both money.
And now we’re thrilled to announce two other bits of news as well, that we will hope will continue to benefit both current and future Boxx customers.
The first is the appointment of Steve Davie as our new Customer Service Manager…..
Heading up our fabulous team of customer advisors, who are always on hand to answer queries, Steve brings vast customer-facing and telecoms experience to the role and we are very excited to pass him the reins of this growing area of the business. He already has some great ideas about how we can improve things even further and we are looking forward to what the future holds with him at the customer service helm.
Additionally, we have just signed up to Trustpilot – the independent online review site where users can leave reviews of services and products. We’re confident in our products and services, so are happy to be transparent as well as always looking to see where we can improve.
Trust pilot offers another way for people to leave us feedback so we can see what is working and what is not. You can see what’s been said so far here.
As you’ve probably noticed, it’s very important to us that we are always here to help and we deeply value our customers. We like to take the time to get to know each and every one, so that we can give the very best advice. We have featured some of our customer stories on our website, so you can see how our relationship has evolved, along with their needs and our product recommendations.
As ever, please get in touch if you are a customer and have an enquiry or some feedback for us. And for those who we aren’t yet working with, we’d love to see how we might be able to help you.
Either way, we’d love to talk to you!
