We’ve all heard the joke about ‘turn it off and on again’ to try and fix devices or services that aren’t working as they should, but do you know what steps you should actually take if you seem to have a broadband outage?
There are several things that can cause issues with your broadband, so run through the checklist below to see if any of these are at the root of the problem before getting in touch with your provider:
1 – Check out your router, specifically the lights and what colour they are. The key ones to check are the DSL/broadband light and the one corresponding to the Internet – if these are red or off, your connection is down. If they are green, you have a good connection to the Internet.
It’s normal for the Internet light to flash, but the DSL/broadband light should be solid. Even if this is all in order, don’t rule out an issue with the connection to your devices.
2 – Ensure all wires are inserted correctly into the telephone socket, microfilter and router and that as well as being plugged in, everything is turned on.
3 – Turn off the router, and leave it for at least 20 minutes before rebooting to give it a chance to reset.
4 – Try the connection through the test socket to see if that is working. This can be done by unscrewing the two screws on the faceplate, revealing a direct connection to the line coming into your house.
This will help you rule out whether the problem is inside or outside of your home or business network.
And finally – If you have completed all of these steps and your connection is still down, please get in touch as our tech team will be happy to assist further.