Boxx Communications Ltd

Simplifying telecommunications for businesses large and small!

Kelly Green

How to make your business more profitable in 2020

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Effective communications and having systems or solutions in place to enable this, are now critical to every business irrespective of size or industry. It enables organisations to respond more successfully to the demands of:

  • An increasingly dispersed and mobile workforce
  • Rising customer and employee expectations
  • The need for increased collaboration with suppliers, partners and customers
  • Rapid pace of change across markets and society
  • Threats from competitors

An outdated phone system can therefore hinder efficient communications and in turn create problems within a business that affect profitability.

These impacts go far beyond the direct costs of purchasing and maintaining equipment. An outdated phone system can result in:

  • Lower productivity - Time is easily wasted when equipment either doesn't work as it should, requires large amounts of manual investment or ties individuals to work in fixed loactions.
  • Missed business opportunities - Not being able to take a call whilst out-of-the-office could mean a lost sale. This just doesn't need to happen.
  • Lost customers - Poor service is considered the number one reason for customers looking elsewhere and lost/missed calls often attribute to customer experience.
  • Lost employee talent - It's reported that 75% of emplyees rank workplace flexibility as their most important benefit.
  • Increased risk - Downtime can mave major implications for businesses and out-dated systems are much more succeptable to this happening.
  • Increased admin overheads - The average IT manager earns £44k here in the UK. Just 2.5 hours per week, equates to almost £3000 lost each year.

The good news is that modernising your telephony solution can significantly boost your bottom line…

Whilst a legacy PBX is no longer a match for modern businesses, transitioning to cloud-based communications can help you unleash the potential of your business. There are many benefits of switching to a cloud-based offering, including::

  • Work smarter – Enabling access to all the information and tools your employees need, anywhere and anytime.
  • Expand your opportunities – Freeing you from the constraints of a physical location and a fixed workforce.
  • Ensure seamless experiences - Both employees and customers benefit from integrating multiple communications and collaboration services into a single solution.
  • Stay competitive – Ensuring you’re always upgraded to the latest technology.
  • Reduce your risks – Delivering built-in resilience and security.
  • Free up time – Unleash from routine admin and maintenance tasks.

Moving to a cloud-based telephony solution is easier than you think but we understand that it can seem daunting.

Why not download our ‘True Cost of an Outdated Phone System’ PDF for an easy-to-digest overview.

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THE TRUE COST OF AN OUTDATED PHONE SYSTEM

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Boxx shortlisted for MKBAA 2020

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The highly respected Milton Keynes Business Achievement Awards is an event not to be missed and after attending the 2019 ceremony last March, we were excited to enter in 2020…

This year the MKBAA is focusing upon overall health and wellbeing of our great city, it’s inhabitants, organisations and workforce. This means that they are judging applications not just on organisations’ excellence but also on their contribution to environmental sustainability, workforce wellbeing and social wellbeing too.

Audio Cassette Tapes

We’re thrilled to have been shortlisted for the Customer Service Award, especially considering the record number of entries in MKBAA’s history being reported and are excited to attend the ceremony on 12th March 2020 at the Marshall Arena - Stadium MK.

Here at Boxx, we pride ourselves on our commitment to providing service excellence, but the next stage is not going to be easy… We’re up against some tough competition in our category, sponsored by The Holiday Inn Milton Keynes, including;

Good luck to all the amazing businesses that have entered each of the categories this year – All helping deliver on the vision for a healthier city!

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Is your phone system ready for 2020…?

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Technology NEVER stands still and the telecommunications industry is no different...

Traditional telephony delivered via the ISDN network, whilst still functional, is no longer the most reliable and cost-effective solution. It dates back to the late 1980’s and since then we’ve seen many changes in the working world;

  • Remote working, flexible working and hot-desking
  • Reliance on both fixed line and mobile telephony
  • Driving cost efficiencies through financially uncertain times
  • Business continuity and disaster recovery plans commonplace for all
Audio Cassette Tapes

ISDN can struggle to keep up with the agility required by today’s fast-moving businesses. Scalability can be slow and expensive, plus managing across multiple sites can be difficult.

In many ways, using ISDN is like driving a classic sports car;

Aston Martin DB4GT

The car represented cutting-edge technology when it was launched, however these days, it’s not as efficient as its modern counterparts. The cost to keep the classic car running is much higher than the modern car, it’s less reliable, issues take longer to resolve and it may no longer meet you basic needs.

So it’s no surprise that there are now more economical, resilient and productivity enhancing options available!

Aston Martin DBS SuperLeggera

It has also been widely reported that BT Openreach are phasing out ISDN over the coming few years with final switch off scheduled for 2025.

If your organisation is still using ISDN, now is the time to start thinking about how to future-proof your business telephony. But there’s no need to panic, there are plenty of cost-effective solutions available to you and we’re here to help you identify which is the most suited to your individual business.

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ISDN SWITCH-OFF - WHAT ARE YOUR OPTIONS?

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The Best Tech Gifts for Christmas 2019

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Where has 2019 gone?

It’s already time to start thinking about Christmas and what gifts you will be buying for your family and friends this year.

We know that it can be very stressful trying to find the right gift within a budget that works for you. If you're struggling to come up with some ideas on what to get your loved ones, we’ve got you covered with some technology gifts that will please all ages and fits a wide range of budgets.


Here are our top 10 best tech gifts to get this Christmas...


1) Nintendo Switch Lite - £199

The Nintendo Switch was released in March 2017 and has been a very successful console because of it’s portability and multiplayer options. Now, there is a Lite edition of the console!

This is a solely handheld device with the intent to be used by those who game on the go. It’s colour options and available games make it appealing to all ages. It is also a more affordable gaming option in a market where console prices continue to rise.

2) Wacaco Nanopresso - £50.90

Coffee has become part of a lot of people’s daily routine, whether it be a coffee pod in the morning or a trip to Starbucks before or after work. This is a new addition to the coffee toolkit!

The Nanopresso acts like a travel version of a coffee machine, where you can use freshly ground coffee or Wacaco coffee pods to creating espresso shots on the go!

3) Roku Premiere - £39.99

If the person you’re buying a gift for is a major streaming service fan, this is the perfect gift! This Roku system is filled with TV streaming services such as Netflix, Prime Video, BBC iPlayer and so much more, all for a very low cost.

Whilst Roku has many different product options, we think the Premiere is the best option as you can stream from this device on 4K/HDR Televisions, meaning you can stream in incredible quality for a very low price.

4) Tile Sticker 2-Pack - £34.99

Does someone you know often lose or misplace items? The tile stickers can help anyone locate anything they may lose. The stickers have a 46m range and a built in 3-year battery life so that you don’t need to replace these stickers constantly. You can get these in a 2 or a 4 pack.

5) Bose SoundWear Companion Speaker - £259.95

Here’s a bit of an odd but cool present to give someone, the wearable speakers from Bose. Yes, this is real. The SoundWear Companion speaker is designed to fit like a necklace and has a 12-hour battery life, is weather resistant, has Bluetooth connectivity and has haptic alerts to notify you of incoming calls.

Whilst it is quite expensive, it is a unique product that will more than satisfy the average tech geek.

6) Amazon Echo Dot w/ Clock - £59.99

The Amazon Echo is already a very popular product due to its many uses. With this latest update, the Echo Dot now has a digital clock built into the design, making it even more useful as an alarm in the bedroom, or simply as an assistant in any room of the house or an office.

7) Click & Grow Smart Garden - £99.95

Technology can now help with many different tasks and hobbies that it hasn’t been able to recently. The Click and Grow Smart Garden is an easy, automatic way to grow herbs, fruit, vegetables and more.

These systems make sure that the plants are always watered and fed nutrients regularly and have light. It’s a perfect way to easily grow food and herbs, or a great way to introduce young kids to gardening.

8) PhoneSoap 3 UV Cell Phone Sanitizer - £90.25

Mobile phones are known to hold a lot of bacteria and, because they’re tech devices, we tend not to clean them thoroughly for fear of damaging the phone.

This UV Sanitizer uses UV light to kill the bacteria on your phone and keeps you and other mobile users healthy. You can also charge your phone whilst it’s being cleaned.

9) Furbo Dog Camera - £249.99

This is the perfect gift for dog owners! The Furbo Camera allows you to keep an eye on your dog’s activities whilst you’re away. You can then talk to your dog through the camera and even give your dog a treat with the dispenser.

There are plenty of other features too, such as a bark sensor. The camera notifies your phone when your dog may be barking so that you can check on your pooch.

10) Nike HyperAdapt 1.0 - £619.95

This is the most expensive option here but if you’re buying a gift for someone who likes something different and a high-quality brand, this is the gift for them. These shoes contain heel sensors that help the shoes self-lace and adjust its size to your foot. They also have elements on the outside of the shoes that light up with not only look good but help with your safety at night.

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SME MK & Bucks Business Awards Finalists!

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The prestigious SME MK & Bucks Business Awards celebrate the achievements of local businesses within Milton Keynes and Buckinghamshire – no matter the industry you’re in.

We’re thrilled to have been chosen as finalists for two awards!

Firstly, we’re shortlisted in the ‘Milton Keynes Business of the Year’ category – sponsored by MK Business Centre.

The winner of this category will be considered exceptional across all aspects of running an SME. We’re proud to be nominated alongside some incredible local businesses:

We’re also finalists in the ‘Service Excellence’ category – sponsored by Whittlebury Park.

The winner of this award is a business who offers outstanding assistance and service to their customers at all stages, from sales to account management. This is something the team are passionate about delivering but We’re up against some stiff competition in this category as well:

Good luck to all the businesses shortlisted in any category – we look forward to celebrating with them all at the Awards Ceremony at Whittlebury Hall on Thursday 27th February 2020!

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CEO Sleepout- Raising funds for the homeless of Milton Keynes

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Boxx co-founder Dean Burgin braved the elements last night in a mission to raise awareness of, and much needed funds to support, the homeless people in Milton Keynes.

CEO Sleepout is a nationwide organisation that aims to fight homelessness one city at a time. They join forces with local business leaders who give up the comfort of a warm bed to help those who don't have one.

On Thursday 7th November CEO sleepout came to Milton Keynes (cruelly along with the first frost of the winter) and over 100 fellow MK business people joined Dean in this inspiring fundraising event. Held at the Milton Keynes Dons Football Club Stadium, the MK CEO sleepout volunteers were tasked with raising funds for both the homeless population and to help furnish the new YMCA building in the city’s centre.

For Dean, it was the memory of a tragedy that sparked him to take part…

“A few years back, a young man died in his tent in an underpass less than 200m from our office. He lay there for three or four days before being discovered. On my daily walk to get lunch from the Centre MK, I must have passed the tent at least six times. Even though it was extremely close physically, it felt like miles away. Soon after, the tent was removed and another homeless person moved in — business as usual. I said yes to this sleepout because I probably never quite got my head around how screwed up this situation is and the wider issue as a whole.”.

Being one of the richest countries in the world and having people sleep outside train stations and in bus shelters is inconceivable to most, yet reality for some. The problem of homelessness is a one we could all share, so it’s not too late to donate…

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