Boxx Communications Ltd

Simplifying telecommunications for businesses large and small!

Kelly Green

Boxx finalists in SME National Awards!

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Whilst 2020 has proved to be the most unpredictable of years, one thing that has remained consistent throughout is our determination to provide excellent service to each and every one of our customers, both existing and new...

We were thrilled to be recognised for our efforts in the MK & Bucks SME Awards back in February, where we won GOLD for ‘Service Excellence’, quickly followed by a finalist position in the prestigious MKBAA's for ‘Customer Service’ in March.

This month, we’re not only completing the hattrick, now we’re also 'going to Wembley!', where we’ve been announced as finalists in the SME National Awards again for ‘Service Excellence’.

James Green, Co-Owner at Boxx quotes:

Obviously with the current pandemic situation, the awards ceremony currently planned for December may end up needing to be rescheduled or take a different format, but despite any changes that may need to happen, we’re so proud of the team for the hard work they put in each and every day, and to recognised at a national level for their efforts, truly is an honour. Providing excellent service really is at the heart of everything we do here at Boxx and we’re delighted to be considered one of the best VoIP providers in Milton Keynes, as well as supplier of choice for gigabit internet in MK.

Dean Burgin, Co-Owner continues;

Since March, when lockdown was introduced and we were all advised to work from home wherever possible, we’ve not only helped our existing customers make the transition to remote working, but also taken on new clients with this as the priority focus. For some this was straightforward to implement, with the right tools, for others more of a challenge - But one we were happy to take on! We have made it our mission to ensure that the businesses we serve have access to the telecommunication services that will enable them to not only survive this year but also to plan ahead, post-COVID and fuel business growth in Milton Keynes and beyond.

Working with businesses large and small, providing telephony and internet connectivity in and around Milton Keynes, we work hard to make life easier for those who choose to work with us!

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Announced: City Champion for CityFibre in Milton Keynes

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Partnership will lead the way in bringing Gigabit speeds to MK...

We're thrilled to have been chosen by CityFibre as a City Champion for Milton Keynes and we will be working together to ensure all businesses and service organisations in our home-town are aware of, and have access to, the full fibre network that has been built by CityFibre.

A 5Gbps CityFibre connection has already been installed at Milton Keynes University Hospital (MKUH) to support the digital transformation of services, provide fast internet access to more than 5,500 staff and ensure that future plans to extend services can be implemented. We're ready to help other businesses and services in Milton Keynes take advantage of CityFibre’s full fibre speeds.

Dean Burgin, Co-Owner here at Boxx, believes that this is an ideal time to invest in modern, future-proof internet connectivity. “The last few months have been a challenge for everyone, but the potential for Milton Keynes to flourish is huge – and CityFibre’s full fibre offering can give businesses the streamlined connectivity they need to take full advantage of modern digital services and compete effectively. As a CityFibre City Champion, we are equipped and eager to help businesses do that and gain a real competitive edge as they look to bounce back after the Coronavirus pandemic and build strong, sustainable businesses.”

Ollie Chandler, Head of IT Technical Services at Milton Keynes University Hospital (MKUH), stated:

“The new full fibre connection has made a huge difference to the way we work. We are now able to run all our cloud-based applications, from anywhere and provide fast, reliable WiFi right across our facilities, without worrying about bandwidth – and we have more than enough capacity to accommodate our future plans. Boxx did an excellent and highly professional job and worked effectively with our team, in record timeframes. The service is already enabling real change and helping us to support MKUH in delivering high quality patient care services.”

Andrew Wilson, Head of Wholesale at CityFibre, added:

"Boxx Communications is one of a select number of City Champions across the UK that CityFibre is backing to deliver a digital transformation for businesses and fuel growth and investment in their local economy through full fibre. Boxx has a clear passion and commitment to putting CityFibre at the heart of its proposition – which in turn is helping businesses in their local community to thrive by unlocking their digital potential. This is an exciting partnership and one that’s helping to change the digital landscape in Milton Keynes and across the UK."

Dean Burgin said that businesses in Milton Keynes will benefit hugely from the roll-out of the CityFibre infrastructure...

“To drive effective digital transformation you need fast, reliable future-proof connectivity. That’s exactly what we can deliver with CityFibre’s full fibre network. At Boxx, we share CityFibre’s passion for a truly digital Britain and we are committed to working closely with them to deliver the very best connectivity services to our customers.”

To find out more about the Gigabit services available on the CityFibre network in Milton Keynes or in other UK Cities, get in touch.

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MORE ABOUT CITYFIBRE IN MILTON KEYNES

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COVID-19 Emergency Communications Toolkit

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As we delve further into these unprecedented times, even businesses with the most robust disaster contingency plans in place could not have predicted the challenges organisations across the whole world are now facing and the uncertainty of times ahead.

Technology has changed the game

With the right technology, tools and solutions in place, businesses and the teams within them, ARE able to function in new ways, so we’ve been busy working with our customers to implement remote working solutions to enable them to continue to communicate, collaborate and serve their own customers as efficiently as possible, away from the workplace.

A culture of working-from-home has long been embedded at Boxx, so we have been able to quickly make the change to work away from the office ourselves, with no impact to service.

But, we’re conscious that for many this hasn't been quite so easy, so we wanted to share some of ways we’re trying to help businesses through this unsettling period of change, in what we've called our COVID-19 Emergency Communications Toolkit…

Enabling working from home

It is our priority to support businesses in following the Government's ‘social distancing’ advice and encouraging people to 'work from home' wherever possible.

For customers using traditional or onsite telephony solutions, we are able to set up immediate call diverts so that telephone calls can be re-routed to mobile phones.

Call Divert

For businesses who have migrated to a Hosted VoIP solution, calls are accessible via the desktop and mobile applications, so making and receiving work calls from home is easy.

Both of our main Hosted VoIP suppliers also offer a unified communications (UC) upgrade which include additional features to increase remote working collaboration and productivity, such as instant message, conferencing, screen sharing, and corporate directory access.

To enable more businesses to take advantage of these UC features during this period, we are offering a FREE UC upgrade of either; 4 months on our Horizon ‘Collaborate’ solution, or 3 months on our HV Select ‘UC Teams’ solution. To find out more about this offer, you can register your interest here (link).

UC Upgrade

As you can imagine, there has been a massive increase in the number of businesses wanting to urgently move to Hosted VoIP since the ‘work from home’ recommendations were made.

Usually, number porting timescales mean that provisioning new orders isn’t instant. But, recognising the urgency of the task in hand we have introduced an interim solution in order to get businesses up and running fast. Find out more about our emergency VoIP migration service here.

VoIP Migration

To support users of Horizon ‘Collaborate’ and to ensure both speedy and seamless implementation, we’ve been holding webinars about how to optimise this UC solution. Find out dates of upcoming webinars and/or register your interest here.

Webinars

We’ve created a playlist of Horizon ‘Collaborate’ training videos on our YouTube channel to give additional support to users of this unified comms solution.

Training Videos

Communicating changes to customers

Whether you have had to make changes to your opening hours or need to advise of COVID-19 related restrictions that affect the way you do business, it is crucial to communicate this effectively to your customers.

We’ve introduced a half price Emergency Message offer to our professionally recorded on-hold message service, which advises your callers of any recent changes to the way your business is now operating, ensuring customers have access to up-to-date information and reducing the number of incoming phone calls and emails you need to answer.

On Hold Message

Our web listings service allows you to update your company information on 50+ online platforms, all in one go using a simple, easy-to-use dashboard.

To get customers up and running fast, with no initial cost, we’re offering 1 month FREE access to this service.

Web Listings

What next..?

Obviously, it is still very early days in this UK pandemic and things are changing at an alarming rate.

Even with the ground-breaking announcements from the government about how they plan to financially support the country, the long-term impact to businesses and indeed the UK (and even global) economy is still unknown.

Here at Boxx we are committed to following the #StrongerTogether mantra and will continue to listen to our customers and provide as much support as we can to enable them to continue to work effectively, throughout these unsettling times.

We are all in this together!

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Boxx are taking Milton Keynes by storm in Customer Service Awards

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Wow!! What an incredible start to 2020 it has been for team Boxx…

On Thursday 12th March we attended the prestigious MKBAA Awards where back in February, we were thrilled to be announced as finalists in the ‘Customer Service’ category, sponsored by The Holiday Inn.

We’d already been shortlisted and down to the final 8 MK businesses for ‘Customer Service’, after completing stage one of their ‘Vision for a Healthier City’ themed awards, at the end of 2019.

To get through to the final 4 in such a tough category really was a great achievement for us and we couldn’t be prouder of our Service Delivery Team for working so hard and getting us this far in our very first application to the MKBAA’s.

Well done to the category winners Acorn Early Years Foundation and also to the other finalists Mirus IT and Pets 2 Places. It just goes to show what a fantastic array of businesses we have here in Milton Keynes, doing great things to serve customers well and promote healthier living and working.

SME Award Win

The MKBAA Awards came hot on the heels of the recent SME MK & Bucks Business Awards, celebrated on 27th Feb (read more on our previous blog) where we were thrilled to take home the Gold Award for Service Excellence, sponsored by Whittlebury Park.

SME Award Win

This win is such an amazing accolade for the team, who all work tirelessly to ensure our customers are at the heart of everything we do. It was quite a milestone for Directors James Green & Dean Burgin, who were captured hearing the news and taking a moment to celebrate the accomplishment in this SME Awards video…

Providing good service is something that we have always been exceptionally passionate about and James quotes “We strongly believe that by looking after the health and wellbeing of our staff, they in turn will look after our customers!”

But you don't just have to take our word for it, Trustpilot has hundreds of great reviews from our satisfied customers. Why not take a look…

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Boxx WIN Service Excellence Award!

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On Thursday 27th February we were delighted to attend the SME MK & Bucks Business Awards held at Whittlebury Park alongside so many aspiring, growing and successful local businesses organised by nationwide business award specialists Events & PR.

We were thrilled to be shortlisted in two categories, ‘Milton Keynes Business of the Year’ sponsored by Milton Keynes Business Centre as well as ‘Service Excellence’ sponsored by Whittlebury Park and we couldn't wait to share the evening with like-minded businesses all keen to celebrate the joint successes of our thriving local business community.

With over 20 awards up for grabs, the evening didn’t disappoint. Team Boxx shared a table with PragmatiQ Solutions, Red Giraffe and Nipperbout and were spoilt with amazing food and flowing drinks at the beautiful venue of Whittlebury Park.

Networking was enjoyed throughout the evening with business friends both old and new including: University of Buckingham, St James Place Wealth Management, Worktree, Cygnus, Milton Keynes University Hospital Trust, Metrobank, Xen Consulting, Arthur Ellis Mental Health Support and many more, before settling down to hear those all-important award announcements…

We were exceptionally impressed with the achievements and talents of the entrepreneurs from the Natwest Accelerator Hub and were pleased to see Lakechia Jeanne from Girls in Science take ‘Young Entrepreneur of the Year’ and in their own ‘Entrepreneur of the Year Award’ Natasha Barnes-Hutchinson of Spoilt Rotten Dog won Gold, Rosamund McFadden of Breastfeeding Hub took Silver and Afro Ndiritu of Big Coach Little Coach secured Bronze. We are looking forward to working with Sharon Rai and the Natwest Accelerator team throughout 2020 in supporting future cohorts of entrepreneurs.

The ‘Milton Keynes Business of the Year’ award was an exceptionally tough category and we were happy to see our client Nexus Fusion take the Silver award and Mirus IT take the Gold.

We Won!

The evening finished on a complete high with everyone on our table winning an award – office buddy Jessica Compton of PragmatiQ Solutions won ‘Apprentice of the Year’, childcare provider Nipperbout secured ‘Buckinghamshire Business of the Year’ and Joe Gilbert of Red Giraffe stole the double for ‘Website of the Year’ and ‘Green Award’ for their carbon offsetting programme.

And of course, we were ecstatic to be announced as Gold Winner in the ‘Service Excellence’ category. This award means so much to us and we are immensely proud of the whole team who have worked so hard to achieve this.

Well done to each and every business who entered, what an amazing business community we are all part of – we should all be very proud and celebrate our successes!

The Winners

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Boxx Web Listings

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When people are in search of something; a product, as service, a place, somewhere to eat or where to take their sick cat - what do they do and where do they go…?

Well it’s not the 1990’s anymore so the Yellow Pages are a thing of the past and in today’s modern world, 90% of customer’s search is done – you guessed it – online.

Searches take place in many more places than you might first think…

In addition to Google, Bing or even Yahoo, there’s Apple Maps, Facebook, Trip Advisor, Sat Nav’s and many, many, more.

Additionally, 45% of Google searches are now for location-based information, such as opening times or contact information, so it’s never been more crucial for businesses of all sizes to optimise their online presence.

But as a business and provider of said products, services, places to eat (or take a sick cat) where you end up in those potential customer’s search results? And is your information correct?

Consistency is key when it comes to online search as complete & consistent location information everywhere will make you rank higher. And did you know that if not, your rankings will suffer?

But managing your listings and keeping this information up-do-date on all the platforms manually is a difficult and extremely time-consuming task.

That’s where Web Listings can help…

What is Web Listings?

Web Listings is a new single and easy-to-use platform where you can add and update ALL your company information all in one go.

How does it work?

  1. Update your information – Keep everything up-to-date in the dashboard, including your opening hours and holidays schedules. Don't worry, it’s quick and easy!
  2. Spread the word – One click saves your update and spreads it across the internet, offering unmatched distribution to over 50+ search engines, social media review sites, apps, maps and more.
  3. and less people show up at the wrong time.

Why does this matter?

  • Increased web traffic - Accuracy matters and it improves not only your online findability (SEO) but also places you higher in search results, so more people find and choose your business.
  • Welcome new prospects – Whether visiting in person or contacting you by phone, having the correct contact information in all places will most certainly increase the chances of them reaching you.
  • Happier Customers – New opening hours? The last things you want is a visitor standing in front of a closed door!

To learn more about how Web Listings can help your business, get in touch.

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WEB LISTINGS BY PRAGMA

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