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Boxx Communications Ltd

Boxx Communications Ltd

Simplifying telecommunications for businesses large and small!

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Office Move

17th January 2018 by admin

Office MoveIn November 2017 the time finally came for us to move from the office that we called home for almost 7 years into a new space, just a 5-minute walk down the road.

Situated within a recently refurbished premises: Witan Studios offers a vibrant new working environment with a minimalist, modern, décor – perfectly suited to Boxx.

Although similar in size to the old one, our new office forms a shape that is much more appropriate for the structure of the business. It also offers brighter lighting, a more spacious feel and many ‘break-out’ areas for a well-earned rest.

One of the biggest benefits of our relocation, and the driving force behind the move, is our new-found visibility and accessibility. Both unachievable in our previous residence where we were hidden away – Boxxed in (pardon the pun!) by other firms at the business centre.

You can now pick us out by the decals on our windows which are easily visible from the ground and help us to stand out from the exciting businesses that surround us in MK’s rapidly expanding business community. Relocating here has really helped us to feel a part of the movement as, even though we’ve always been located in CMK, we’ve always been a little removed from the action.

We’ve already been able to welcome many of our neighbours, and some customers into the office, which is something that we’ve wanted to do for a long time but just hasn’t been possible in the past. This has really helped to give a more personal touch to the business which aligns much better with our ethos and image of an open and transparent company.

As well as the fellow businesses there’re a number of attractions within touching distance, including Fourth & Fifth. Popular amongst the studios’ community: this is the place to grab yourself a cuppa or a bite to eat if the time is right. The food is 5* and the coffee well, is it okay to say 6?

In the courtyard you can find a variety of different cuisines, depending on the week, with a different van arriving at lunch time every Friday to join Moopheus who can be found grazing all-day long.

Moopheus is the cow that we sponsored during 2017 as part of the Herd about MK event. If you’d like to know how she got her name, or haven’t Herd about MK, then we’d recommend checking out our blog…

With all the food that’s on offer it’s important that there’s a way to burn those excess calories off. Luckily, we have our very own Bike Studio – equipped with changing rooms, secure locking facilities and showers (so no need to worry about freshening up before work). This is particularly great for Boxx because, as you may know, we’re avid cycling fans and love to get on the pedals as often as possible!

Perhaps the only down side to our move is the ongoing building work. The premises are so new that some parts are still being worked on and therefore, from time to time, there are some noise disturbances. This won’t last forever though, and we offer our apologies to anyone who has encountered some unruly noises when speaking to us over the phone.

As you can probably tell by our excitement; this move has given us a new lease of life and we look forward to the new opportunities it brings, such as the regular networking events hosted by Witan Studios, on top of those that have already presented themselves.

They say that change is as good as a rest which is certainly the case for us: we feel energised for the year ahead and the potential that it has to offer.

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Filed Under: Office News

“The Internet is down!”

3rd January 2018 by admin

The words that no business wants to hear but likely will because at some point your internet WILL go down!

The fact is – your broadband can be affected by a number of factors, most of which your provider is unlikely to tell you…

Luckily, we will! And believe me we’ve heard it all…

…..The cleaner pulling out the microfilter whilst hoovering (YES that did happen to one of our customers – luckily we managed to work it out!)…..

…..A faulty router…..

…..A Big network outage due to bad weather…..

…..Builders behaving badly & cutting through the line…..

And everything in between!

The key point here is;

The risks are out of your supplier’s control and you are left picking up the pieces, the lost time, the revenue and maybe customer satisfaction.

They’re also exactly the same no matter who your supplier is.

So we want to open your eyes to the potential threats and help you protect yourself (as well as your business) from these ‘worst case’ scenarios.

You have to have a contingency plan in place because unfortunately, if your business relies on a single internet connection, at some point you will experience a problem.

And why is that?

Well, we’re sorry to say this but broadband as you know it was not intended to be available 100% of the time. The rate at which we have increased our needs for internet is way ahead of the curve of availability, resilience and speed.

But why have we chosen now to talk about this you may wonder…..?

The answer:

Many of our customers rely on the internet for key business tools i.e. POS, taking payments, CCTV, order processing or even providing customer WiFi – the list goes on!

So when it goes down, we feel the pain and frustration with you.

How can you protect yourself and your business….?

Firstly, you need to think about your internet connection in terms of layers. There are very few businesses who can justify the risk of only one source of connectivity. For those who can’t, regardless of how your current internet connection looks, there are back-up layers available to prevent the worst!

If you are operating from an ADSL or FTTC broadband connection, you may want to look at 1 or both of these 4G backup options:

(i) A 4G dongle simply plugs into any PC and will get you back online ASAP: Perfect to see you through a short term issue, when time is of the essence.

(ii) The more superior routers on the market now offer a 4G fallback feature. This requires no set up in the event of downtime – the equipment would simply switch to 4G mode as required.

If you have Direct Internet Access (such as a lease line) your bandwidth is uncontended which means the connection is dedicated to you only (i.e. there’s no sharing with other people) so the risks of connectivity issues are lower.

However, the chances are you chose this type of connection because fast and reliable internet is imperative to your business and the risk to your business, in the event of downtime, is greater.
Therefore it is still wise to have backup.

Our recommended backup options include;

A broadband Line such as our low-cost standard broadband is the perfect backup option. With pricing from just £14.99 per month, it’s a small price to pay for peace of mind. Our customer Nexus Fusion did just this to support the lease line they already had from another supplier.

To give your contingency plans even greater strength, we have some service add-ons which support all types of connections.

1.Router Care – This service will provide you with a FREE, next day delivery, replacement router in the event of a router fault or failure. Currently priced at £3.50 p/month for an ADSL connection or £5.50 p/month for a fibre connection.

2.Complete Care – This offers all of the benefits of our Router Care package, plus Special Faults Investigator Engineering included, faster response times from BT Openreach with Care Level 3 and Sonar – our 24/7 router monitoring service – for additional peace of mind.

If you want to protect yourself (and your business) we’re here to help. Our team are on hand to discuss any of the options in more detail and help establish the most appropriate according to your needs. Just get in touch and we’ll be happy to talk you through it.

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Filed Under: Connectivity, Hints and Tips, Wi-Fi

Our top 10 Christmas gadgets…

20th December 2017 by admin

Our top 10 Christmas gadgets...It’s that time of the year again – Christmas is just around the corner, you still haven’t finished your shopping and you just don’t know what to buy.

This year you don’t need to worry – we’re making it simple; bringing you 10 of the newest, most affordable, tech gadgets that’re guaranteed to put a smile on everyone’s face!

https://cdn.gsmarena.com/imgroot/news/15/09/amazon-fire-hd/-728/gsmarena_003.jpg

All-New Fire HD 8 Kids Edition

The All-New Fire HD 8 (Kids Edition) packs an impressive 32 GB of storage, expandable up to 256 GB, so there’s no need to worry about running out of space for your kid’s favourite films and music. This is a tablet designed specifically for kids; with an abundance of parental controls to accompany the child-proof design – all to put your mind at ease.

http://ep.yimg.com/ay/yhst-134557140646525/clocky-rolling-alarm-clock-in-chrome-38.jpg

Clocky Alarm Clock

The one chance alarm clock! If you don’t get up first time this alarm clock will jump off your nightstand and navigate the bedroom until you get up and switch it off. If you know anybody that struggles to make it into work on time then this is a must buy!

http://techtalk.currys.co.uk//media/796183/echo-range.jpg?width=500&height=500&bgcolor=fff

All-New Amazon Echo

Available in a range of designs that’ll fit any décor seamlessly while making time-consuming, everyday tasks, achievable with just the sound of your voice. 7 voice detection sensors are located around the roof of the echo which help to recognise your unique sound at an even greater distance.

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Polaroid 3D Pen

Perfect for creating that valuable time between the younger and older generations in any family! You can create awesome 3D designs with ease – using free-hand or a template – in no time at all. Using a unique filament, which is bio-compostable, there’re no environmental concerns when using this product, apart from drawing bigger and better trees than the ones outside…

https://d2211byn0pk9fi.cloudfront.net/spree/products/62746/product/A1215011_TD01_V3.?1507513837

Anker PowerCore 13000 Power Bank

One of the best portable chargers on the market – let alone the compact charger department. This small, sleek unit can charge an iPhone 6s almost 5 times. It’s also highly durable: with the ability to withstand temperatures as low as -40°F and as high as 158°F, withstand high levels of vibrations and impact.

https://thetechportal.com/wp-content/uploads/2016/09/amazon-echo-dot.png

Amazon Echo Dot

Small and compact; the echo dot packs similar power to the Echo but you won’t have to worry about it taking up too much room. It’s great for plugging into your speaker, leaving you to use your phone at ease. Not that you’ll need to though, you can make calls, reply to text among other cool things using the echo.

http://www.axtrosports.com/media/catalog/product/cache/1/image/650x/040ec09b1e35df139433887a97daa66f/t/r/trackr-pixel-black-gray-purple-aqua-pink-3inx3in.jpg

TrackR Pixel Tracking Device

Ever lost your keys, phone or purse/wallet and thought to yourself ‘if only I had a tracking device’? Well… ask that question no more! The TrackR can be attached to just about anything you can’t bare losing with is range of attachment methods. When you then lose the item in question – using the app on your phone you can track down your lost valuables. And if you lose your phone press the button on the Pixel and listen out for the tracking sound that your phone will make.

http://static.tp-link.com/res/images/products/RE450_us_V1_1018_normal_1_20150623194800.jpg

TP-LINK AC1750 Wi-Fi Range Extender

The perfect fix for making sure no spot in your house goes without Wi-Fi this Christmas. This nifty device is designed to never be out-done by your internet speeds with 2 different frequencies with a combined potential of 1750 Mbps. Unlike many of its competitors there’s a built-in ethernet port which again offers ample bandwidth at 1 GB.

https://images-na.ssl-images-amazon.com/images/I/6180%2Bw2e%2BbL._SY524_.jpg

VicTsing Wireless Bluetooth 3.0 Waterproof Outdoor/Shower speaker

A bit of a mouthful this one but don’t let that put you off. A compact speaker packed with a 5W output which means your music won’t be drowned out, no matter how powerful your shower is. Stick it to the wall using the integrated suction cup, connect via Bluetooth and off you go!

https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcRg1ldgK7i-NnZtgKJ5QBWFsFBTAtU5taXJ9U9A83ND2nH1Xiro

All-New Fire HD 10

With a 10” screen and the choice of 32 and 64 GB storage; this is the perfect option for any member of the family. Boasting 10 hours of battery life it’ll keep you entertained for the duration of any long journey. Unlike it’s predecessors, the Fire 10 has a full HD 1080p display; ideal for watching your favourite series and movies. And, most importantly – if your kids have a Fire HD 8 you’re going to feel a little left out without your own.

And there we are: 10 great gadgets that you can buy this Christmas without breaking the bank.

Don’t miss out – if you’re struggling to find a gift: consider one of these great buys!

Have a Merry Christmas and a Happy New Year.

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Christmas doesn’t have to be stressful for businesses!

13th December 2017 by admin

Christmas doesn't have to be stressful for businesses!Christmas can be a busy and often stressful time for many businesses. We understand this and want to help you keep things simple throughout the festivities!

Our ‘Message On Hold’ service can relieve the pressure of inbound calls, give your customers the perfect first impression and increase sales too!

A professionally recorded hold message to spread Xmas cheer, inform your callers of any changes to opening hours over the festive period or plug additional products/services whilst your callers wait, could make a big difference to your business this Christmas.

Sign Up before Wednesday 20th Dec to take advantage of our Xmas Special prices!

What else do you need to know….?

  • Your professional voice-over recording can be written & produced for you, or you can supply a bespoke script.
  • We will set up the recording on your phone system and/or supply in the format you need.
  • Messages can be scheduled to tie in with your opening hours.
  • Our dedicated team are on hand to help along the way!

So why not take advantage of the festive spirit and inject some seasonal cheer into your telephone messages today.

Or to talk to one of our sales team, just give us a call on: 01908 350799

Then put your feet up and have a very…..

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2018 Pricing Information

7th December 2017 by admin

2018 Pricing InformationBT are (yet again) putting up their prices for Line Rental and Broadband in January 2018.

We however have decided to buck the industry trend to follow suit and instead we’ve frozen prices for these products, representing great value with what we feel, is a great service to boot. Just check out our Trustpilot reviews to see who agrees with us!

We have however, due to increased costs in other areas had to tweak a few prices of minor services.

Special Phone Book Entries (SPBEs)

A free-of-charge directory listing is provided as part of our Line Rental. However, there is the option to feature in additional directories and/or to choose a more superior listing.

If you have opted-in to one of these, prices from 1st Jan 2018 will look like this:

  • Directory Entry Ordinary – Local £18.10 *
  • Directory Entry Bold – Local £35.62 *
  • Directory Entry Super Bold – Local £69.14 *
  • Directory Entry Ordinary – All Books £848.66 *
  • Directory Entry Bold – All Books £1,771.11 *
  • Directory Entry Super Bold – All Books £2,882.67 *

Access Charge for calls to Non Geographic Numbers (NGNs)

Our standard access charge for calls to NGNs (from both fixed lines and IP services) will increase from 7.5p to 10p /minute * with effect from 1st Jan 2018.

Bill Production Charge

Our invoices are sent via email as standard. If you prefer a paper version, that’s fine there’s just a charge to cover admin & postage costs. This charge will be standardised to £3.50/month * from 1st Jan 2018.

Call Features

We offer the following call features to help you manage your inbound calls more effectively:

• Call Divert

• Caller Display

• Call Waiting

• 1571 Messaging Service

• Call Sign

• Call Barring

• Withheld Number

• Anonymous Call Rejection

• Call Minder

From 1st Jan 2018, these will all be charged at £3.50/month *.

Non-Direct Debit

Payments are collected by Direct Debit as standard. If you don’t want to pay by Direct Debit, that’s fine. There’s just a £5/month * ‘Non DD’ charge to cover the admin costs.

We’re proud of the fact that we have kept our headline product prices static for yet another year and we’ve worked hard to make sure that we are in a position to do this.

If you have any questions about our pricing or would like to discuss any of our services, a brain boxx will be happy to help. Just give us a call on 01908 350750.

  • All prices are subject to VAT.

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Herd about MK: Boxx’s story

15th November 2017 by admin

Herd about MK: Boxx's storyWith Christmas on the horizon and New Year just beyond; the end of arguably the most exciting year in Milton Keynes’ history fast approaches.

A wealth of events contributed to making the City’s 50th its finest with, perhaps the most poignant being, Herd about MK. A charity with events spanning the course of the year – the project had three aims: bring the community closer together, celebrate MK’s 50th birthday and; most importantly, raise money for 3 incredibly worthy charities. Willen Hospice, MK Dons SET and the MK community foundation.

The project exceeded all expectations – becoming synonymous throughout town, and even made it onto the BBC News. But, just in case you haven’t ‘Herd about MK’ here’s our summary of the event of the year…

After hearing about the opportunity to sponsor one of 50 life size cows, symbolic of MK, we knew that we had to get on board! In addition to the unique nature of this opportunity the chance to raise so much money for charity and attend a magnitude of incredible events was simply unmissable.

Becoming aware of the ‘Herd’ relatively late: we were a little rushed for time in getting our cow looking udderly fabulous. Fortunately, thanks to the help of co-sponsors Cygnus and Format Graphics, we were all set for the big reveal.

Naming, on the other hand, proved a little more difficult! After much mooing and erring we finally settled upon Moopheus – the much wiser and older sister of Morpheus (Just joking).

Moopheus’ first public appearance came in March, when the Herd were unveiled by sponsors to a gathering crowd at Middleton Hall. The reaction was definitely one to remember as the moovelous cows were exposed. Following the extensive photo and video shoots, from both sponsors and shoppers, the herd stayed put for the weekend and provided visitors with a new source of excitement during their shopping trips.

Following their stay in the CMK shopping centre, a select 27 members of the herd were transported to Stadium MK, home of the MK Dons, to cheer the side on in their final home game of the season.
The Stadium wasn’t just the venue for the penultimate Dons outing but also as the finish line for the 2017 Milton Keynes Marathon. Naturally, the heard stayed put to cheer the runners home as well as support friends and family as they eagerly awaited the arrival of their runners.

While the Herd were out raising money so were 50 skydivers, jumping from 13,000 ft, to raise money for Willen Hospice; they raised an incredible £19,000 between them!

Following a quieter couple of months Moopheus made an appearance at the Garden Show held at Woburn Abbey in late June, providing visitors with Wi-Fi connection throughout their visit to the prestigious venue and popular event.

The herd continued to create a buzz about MK throughout the summer – this time participating in a city-wide game of hide and seek, designed especially to keep the kids on school holidays thoroughly entertained. Despite her busy schedule Moopheus was still able to join us for our family fun day at the Navigation Inn, once again keeping the kids entertained, alongside the Instavan Photobooth.

An exclusive race day between the sponsors at Daytona was next in the diary. In late September each sponsor entered a team of four drivers who competed against one another throughout the day. After a valiant effort from Boxx we finished in 11th place. Despite the disappointing finish it was an awesome day and it’s fair to say that everyone involved thoroughly enjoyed themselves.

After months of incredible events the grand finale felt as though it came all too soon. A huge Gala dinner, at the Arena MK, hosted all the sponsors and herd alike. In addition to the fantastic 3 course meal, 50 strong herd and live music entertainment – there was a charity auction which, despite some interesting pieces, helped to raise a significant amount of money for the chosen charities.
All who attended had a fantastic time, some a little too fantastic, making the event a truly great way for ‘Herd about MK’ to bow out.

Despite the end of the year’s big project – neither the memories nor achievements will be forgotten, as the cows now reside with the businesses who sponsored them. Moopheus is free to graze and be seen outside our offices, so feel free to pop down and say hello to her anytime!

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