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Internet Connection Types: A Guide for your Business

22nd February 2017 by admin

Internet Connection Types: A Guide for your BusinessA high-speed internet connection is a necessity for both homes and businesses alike, but as technology has evolved the variants in solutions has become mind-boggling.

Have ever struggled to tell the various types apart….?

Or have you been confused about what the differences are….?

Then read on, because this guide is for you!

1) ADSL – Asymmetric Digital Subscriber Line is one of the most common broadband services in the UK and most homes have an ADSL connection. It uses the copper lines of the BT phone network, but unlike dial-up it allows you to make phone calls at the same time as using the internet. Asymmetric refers to the fact that it has substantially greater download speeds than upload.

Our Business Broadband service offers speeds of: download 24 Mbps / upload 8 Mbps

2) FTTC – Fibre to the Cabinet runs along fibre optic cables to the street cabinets and then over the existing copper wires to home and business premises. This replacement of a large portion of copper cables with the more modern fibre optic cables gives a substantial speed boost.

FTTC is now available to over 26m premises in the UK, and Openreach’s nationwide rollout is helping the government’s target of reaching 95% of UK premises by the end of 2017.

Check here to see if it is available in your area!

Our Business Fibre Broadband offers speeds of: download up to 76 Mbps & upload up to 19 Mbps

3) EoFTTC – Ethernet over Fibre To The Cabinet is the next generation of FTTC where users have their own dedicated line (known as uncontended) from the cabinet so there is no sharing with neighbouring homes & businesses. This means they will have constant bandwidth and won’t see service degradation even at peak times.

4) GEA – Generic Ethernet Access is similar to FTTC in that it uses copper wires from the cabinet to the premises, but unlike FTTC it runs over Ethernet from the cabinet to the exchange. Offers the benefits of an Ethernet connection with lower costs.

5) EFM – Ethernet in the First Mile uses multiple copper wires where fibre is not available, and refers to the network connection between a home or premises and the first street pole, cabinet or office owned by the broadband provider.

6) FTTP – Fibre To The Premises as it’s name suggests, FTTP bypasses all copper to deliver broadband direct from the local exchange to your door, running on specially laid fibre cables and providing increased speeds

7) Ethernet Fibre uses fibre to connect directly to the telephone exchange, so does not connect via a street cabinet.

8) Leased Line is the term used to describe a dedicated ‘pipe’ running between your premises and the local exchange to provide any of the above services.

Our Direct Internet Access solution covers all of the services mentioned above. It is a bespoke offering that takes into account individual needs and requirements as well as the available infrastructure. The key benefits include symmetric download/upload speeds, uncontended bandwidth and the fact that multiple users can be online at the same time.

To talk to us about what would work best for your business, contact our experts, who will be happy to talk you through the options we offer.

Categories

Yearly Archive

Filed Under: Cloud & IT, Connectivity, Hints and Tips, Services

Phone box evolution hits London

9th February 2017 by admin

Phone box evolution hits LondonLondoners will soon be able to benefit from fast, free public WiFi and a host of other free services while out and about…..

All thanks to an innovative new partnership from BT called LinkUK.

Hundreds of ultramodern kiosks (Links) which will offer free phone calls and a range of other no-cost digital services, will be rolled out to major high streets across the capital as part of a partnership between BT, the tech company behind a similar project in New York and UK outdoor advertising company Primesight.

Users within range of a Link will be able to access free ultra fast WiFi with speeds of up to 1Gbps – the fastest free public WiFi service available.

Other services will include free UK landline and mobile phone calls, two USB charging ports and access to maps, directions and local services through a touchscreen tablet.

The cost of providing these services is covered by advertising revenue from the two digital displays on each Link, and BT intends to allocate five per cent of airtime to local good causes.

At least 750 Links will be installed across London and in other major cities over the next few years, with many replacing BT phone boxes. BT will work with local councils and communities to determine the best locations.

Rajesh Agrawal, London’s Deputy Mayor for Business, said:

I welcome this exciting new addition to London’s streets. Expanding London’s digital infrastructure is a priority for the Mayor, and LinkUK can play a big part in improving connectivity for Londoners and visitors to our city, while reducing street clutter by upgrading and reducing the number of phone boxes. London is already widely regarded as one of the technological capitals of the world but the Mayor is determined to improve connectivity across the city to ensure we maintain that position.

The new Links also contain sensors, which can capture real-time data from the local environment such as air and noise pollution, outdoor temperature and traffic conditions. This could potentially be used to introduce new smart services as part of the Internet of Things.

Gerry McQuade, CEO, BT Wholesale and Ventures, said:

We’re evolving the phone box to make it relevant in the 21st century by offering people ultra fast Wi-Fi and a range of digital and information services entirely for free. London is one of the greatest cities in the world and it’s entirely fitting that it becomes the first UK city to benefit from the Links. But we will be rolling out many more Links to the other great cities across the UK over the coming months as we look to transform the look and functionality of our public payphones.

London is second only to New York in welcoming Links to its streets, which were first installed in January last year as part of LinkNYC and we can’t wait to see them!

Categories

Yearly Archive

Filed Under: Office News, Voice

Who to call in a powercut

26th January 2017 by admin

Who to call in a powercutWe’ve all been there – that moment when the lights flicker and go off, and don’t immediately come back on.

Power cuts can happen for a variety of reasons, some more serious than others, and last from a matter of seconds to hours – but when you suddenly find yourself without electricity, what do you do next….?

Aside from the obvious;

Switching off appliances that shouldn’t be left unattended – ready for when the power comes back on

Leaving a light on so you know when the power outage has been resolved

….many people don’t know they should contact their electricity network operator.

They often mistakenly call the electricity supplier they pay their bills to!

So that’s why the electricity network operators have introduced 105 – to give you an easy-to-remember number to call that will put you through to the local people who can help.

In England, Scotland and Wales, there are six Distribution Network Operators (DNOs) that operate in different geographical regions and multiple Independent Distribution Network Operators (IDNOs) that operate across regions.

DNOs and IDNOs are each responsible for ensuring that homes and businesses have electricity 24 hours a day, 365 days a year.

They manage and maintain the underground cables, overhead wires and substations that bring electricity into homes and businesses. They are the people you should contact if you experience a power outage – no matter who you pay your bill to.

Hopefully they can give you any idea what the problem is and how long it might take to get fixed. If it’s stormy, that may well be the cause of any problems, but falling trees and things crashing into power lines are among the many things that can cause an outage.

So remember, wherever you live in England, Scotland or Wales, 105 will put you through to the electricity network operator in your area!

Categories

Yearly Archive

Filed Under: Hints and Tips, Services

Five tips to help boost your WiFi speed

10th January 2017 by admin

Five tips to help boost your WiFi speedUnresponsive or stuttering WiFi is one of the most frustrating problems of the modern age, but there are several things you can do for little or no cost to try and improve your speed.

1) Work out where the problem actually is…..

There are many reasons that WiFi networks slow down and become sluggish, so checking your WiFi signal strength will give you an accurate idea of what’s causing yours.

The easiest way to do this is to put a laptop close to your router and then run a free speed test. If it doesn’t improve, there may be issues with your internet connection itself, in which case you will need to get in touch with your provider so they can find a solution.

2) Check your router position…..

Fact: It really does matter where you put your router!

WiFi signals radiate outwards in all directions, so placing your router as centrally as possible between all the devices needing a connection gives you the best chance of fast and stable speed.

Your router should also lie flat, rather than on its side, and if it has antennas, these should be pointing upwards and parallel to each other.

3) Practice good internet security…..

Ensure that no-one nearby can ‘piggyback’ your signal and use your connection without permission, as this will naturally slow it down.

For shared connections, especially at work, change the router password regularly so that anyone who has left the company, for example, is removed from the network.

4) Reduce interference…..

Local interference can also be an issue, as until recently WiFi only operated on the same frequency as many frequently used items such as Bluetooth headsets, cordless phones, and even microwaves.

Now there are two WiFi bands, which means you can change up, although you may need your provider’s help to do this.

5) Install a booster…..

A WiFi booster such as a signal repeater is quick and straightforward to install and can help double the distance your WiFi signal travels in many situations.

Our tech team is always on-hand to answer any questions our customers have. In fact, resolving problems is what they do best! So if you need help, don’t be afraid to give us a shout!

Categories

Yearly Archive

Filed Under: Cloud & IT, Connectivity, Hints and Tips, Services

Our Top Tech Gadgets for Christmas 2016

14th December 2016 by admin

Our Top Tech Gadgets for Christmas 2016Looking for something new and exciting for that special someone in your life but don’t have a clue where to start?

Let us guide you…

With a go-to list that has something for everyone – even children!

1) Playstation VR – Real life gaming not realistic enough?

The games nut in your family will love this brand new immersive experience, putting players at the heart of the game and experiencing an awesome new way to play with virtual reality.

Compatible with all PS4 models, it boasts a custom 5.7” OLED screen that makes the hyper-real 3D gaming environments jump to life in front of your eyes, and 360 degree vision that immerses you in the world of the game with a seamless field of view.

Smooth visuals with 120 frames per second add to the ultra – realistic experience.

Retails at £349.99

2) Sphere Ollie – fancy an app-controlled super-tough driving robot?

Then you’re going to love Sphere Ollie – He can reach speeds of 6.3m per second, and is customisable and programmed for tricks!

Rugged, with two agile wheels, a durable polycarbonate chassis and featuring glowing internal LEDS, he’s ready to take on any terrain. And it connects to your smartphone via bluetooth up to a distance of 30m, meaning you can really put it through its paces and let it roam free!

The accompanying free app is packed with multiplayer game options, as well as programmable tricks and stunts – and each charge gives you 60 minutes of driving time.

Retails around £79.99

3) Prynt iPhone case – want more from your pictures than just storing them on your phone?

Then the innovative photo printing case is for you! Available for the iPhone 6 and 6s, simply connect the case to your phone to get high-quality prints on the go!

With millions of colours included, Prynts are glorious, long-lasting and fade and tear resistant – and even double up as a sticker! The special ink-free tech means it’s never messy.

Retails at £130

4) Power Share – Think car jump-leads for the tech-savvy generations!

This nifty device powers one phone from another.

Featuring a double-sided cable charger, as well as two micro USBs and a lightning adaptor, it transfers from a phone with a higher charge.

Compatible with most Android phones and with iPhone 5 and above, you can transfer from Android to Android, or Android to iPhone but not iPhone to iPhone.

Retails at £8.99

5) Amazon Echo – meet Alexa, the brain behind Amazon Echo!

The home helper that is always on and continually learning.

Hands free voice control means you can just ask, and your favourite music will start playing, filling the room with immersive, 360º omni-directional audio.

Alexa (App) can hear you even in noisy environments, and is always ready to answers questions, reads audiobooks, report news, traffic and weather and much more. Alexa can also controls lights, switches, thermostats and more with compatible connected devices from WeMo, Philips Hue, Hive, Netatmo, Nest, tado° and others and is always getting smarter, adding new features and skills.

Retails at £149.99

6) Hatchimals – This season’s must have children’s toy!

Eggs containing interactive Hatchimals which respond to being looked after by their eyes lighting up and making gentle sounds.

When it’s been played with enough, it will hatch with the help of your touch – and then it’s time to take yours through the three stages of growth, teaching it to walk, talk, repeat things you say, dance, play games and more.

Out of stock everywhere, but £59.99 if you can find one!

And to all tech fans out there…… Merry Christmas!!

Categories

Yearly Archive

Filed Under: Office News

ZyXEL Router Hack – Router Update

6th December 2016 by admin

ZyXEL Router Hack - Router UpdateFollowing our announcement last week about our ZyXEL routers being hacked, we have been in close contact with ZyXEL regarding how to resolve the issues being experienced by users.

ZyXEL have run a series of firmware updates to fix the ‘Mirai Worm’ malware attack issues. If you are experiencing problems connecting to the internet and you have a ZyXEL AMG series router please see our guide which will walk you through how to reset your router to receive the firmware updates.

If you are still unable to connect to the internet after completing these steps, please speak to our support team, who will assist you further.

There are a small number of users for whom these updates haven’t resolved the problems. In this instance, ZyXEL are offering to provide a FREE replacement router but get in touch with us and we will organise this for you.

Categories

Yearly Archive

Filed Under: Connectivity, Office News

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