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Boxx Communications Ltd

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Services

Broadband: Switching is set to get easier….!

28th April 2015 by admin

Broadband: Switching is set to get easier....!

Ofcom (the communications regulator here in the UK) have recently taken the decision to make moving broadband suppliers follow a process more similar to that which the phone line providers have been using for years…..

This is a welcomed move here in the UK as currently customers wishing to change their broadband provider have to contact their existing supplier to ask for a Migration Access Code (MAC) and then pass this code to their new chosen provider.

This can be time consuming and is often a frustrating process, so ultimately it often results in consumers staying put. This is a real missed opportunity in terms of cost-saving and optimising the performance of your broadband connection, but an understandable choice in a world where we all seem to have way to many things on our to-do-lists!

In June 2015 the communications regulator will make life easier for those who want to switch, by removing the need to obtain a MAC. From 20th June, anyone, whether that be an individual or business, looking to switch supplier will ONLY need to contact their chosen new provider.

The new service provider will arrange the transfer on behalf of the consumer, including informing the old provider of the requested change (who will then process any remaining contractual charges).

The removal of the MAC process will make switching far easier and therefore more attractive to residential & business consumers alike, as it will open up many exciting opportunities for those wishing to enhance their broadband connection and/or save money, without causing themselves a headache.

Are you experiencing problems with your current supplier?

Do you want to upgrade to a better service?

Are you wondering if you could get a better deal?

Regardless of your business size or location, at Boxx we guarantee a competitively priced connection. Better yet, we will search your exchange for best connection available for your line, so you can rest assured, you’ll get a competitively priced and truly reliable broadband service with Boxx. Contact us to find out what broadband options are available to you and let us take care of the rest!

Filed Under: Connectivity, Hints and Tips, Services

What is Direct Internet Access (DIA)…?

31st March 2015 by admin

What is Direct Internet Access (DIA)...?

For ultimate reliability and a rock-solid connection to the internet, Direct Internet Access (DIA) is a robust solution for businesses heavily reliant on being connected, where continuous and reliable online access is of the utmost importance.

DIA is the connection of choice for businesses who have looked at, and discounted, standard broadband and even a fibre connection as not being sufficient to fully support their business’s online demands.

Often, but not always, these businesses will have a large or growing team or make heavy use of cloud-based applications, but what they all have in common is wanting and needing a dedicated and fast internet connection. Internet access is, for them, quite simply business critical.

Featuring totally uncontended and symmetrical bandwidth, DIA’s dedicated business-grade internet service is a superb solution to these needs, as a DIA package means no line sharing and an upload speed that is the same as the download one.

Crucially, multiple users can be online doing multiple tasks at the same time, which is particularly important for businesses using lots of cloud-based storage and applications as is increasingly common across all industries.

And even offering all of these benefits, DIA is not a one size fits all solution, with different bandwidths and speeds available to suit differing business needs.

DIA can be delivered in a number of ways, including over Ethernet fibre, EFM copper and now generic ethernet access fibre to the cabinet (GEA FTTC).

Whichever option is selected, the service is highly resilient because it uses multiple Tier One ISPs to guarantee the fastest connection possible at any time, with automatic core re-routing if any route fails.

Remote working is also non issue, with site-to-site VPNs over DIA allowing access to core site resources quickly and easily. Likewise, while only the bandwidth used is paid for, the service is scalable at short notice if more capacity is suddenly required.

If you want to discuss our DIA products or any other solutions, you can contact us or call us on 01908 350 750.

Filed Under: Cloud & IT, Connectivity, Services

Boxx Shop Local & Support Small Businesses

27th March 2015 by admin

Boxx Shop Local & Support Small Businesses

Here at Boxx we’ve just launched our new website – we hope you like it! Our aim was to simplify our offering to make even clearer what we could do and let our products and services do the talking.

As a service company, we predominantly work with SMEs and so when we were coming up with the content, look and feel for the site, we decided to use local small businesses to pull it together.

The web designer was an easy choice as we have been working with Terry at local business Amasci Creative for years now and he never ceases to amaze us with his work, dedication and professionalism.

Another obvious place to do this was with our images. Like most companies undergoing a website transformation, we wanted to use pictures that were personal to us and pertinent to our products, as well as looking fresh and striking. We decided to think outside the Box(x) and approach a local wedding photographer, Matt Parry Photography, who came with an excellent reputation and a gorgeous portfolio (do take a look, he really has captured some stunning shots).

We needed someone to come into the office to take some photographs, but also wanted some street photography to liven up the pages and offer something different from the standard stock shots, that we all see way too much of. Obviously this was a bit different from shooting emotional brides and tearful grooms, but alternative wedding photographer Matt took to the challenge with gusto and was more than happy to take it on.

One of the reasons we had chosen him was the look and feel of his pictures being a bit different from the standard wedding ones but still conveying the spirit of the day. Our hope – and the reality, happily – was that Matt would be able to capture the spirit and professionalism of the Boxx staffers without resorting to cheesy mass office photos, or individual headshots as seen on LinkedIn.

It worked really well. We’re primarily delighted because we wanted the imagery on our site to be about people, rather than purely corporate, and Matt has captured that perfectly.

Boxx is a huge supporter of people and their businesses, doing whatever we can to help. Whether we are talking about a small independent coffee shop, or a letting agency, they are all run by people, whose customers are people. It is the people-mindedness of our business that really sets us apart, and we are pleased beyond measure that Matt’s lovely pictures reflect that.

So a huge thanks to the talented Matt for his excellent work and cheerful working manner, not forgetting, too, to credit Terry at Amasci Creative for his website design talents. He took the pictures and our words, and created a website that is not only a thing of beauty but also something that we feel really portrays our company, our products and our ethos, in a way that we are immensely proud of!

Cheers guys – And three cheers for SME’s!

Filed Under: Office News, Services

Business Energy: Save Money by Switching

6th January 2015 by admin

Business Energy: Save Money by Switching

While businesses should obviously look to all available avenues to cut costs and boost revenues, energy packages are often overlooked…..

Not because there are no savings to be had – energy, like other services, has cost-effective providers and contracts, and those that charge more (for effectively the same deal), are taking advantage of businesses’ reluctance to shop around or lack of time to do so.

So why don’t businesses shop around, when they could be missing out on significant savings?

One key reason is that business contracts operate slightly differently to those covering housing, and the T&Cs are often far more onerous.

The small print of commercial contracts has a wealth of detail, much of it daunting to those not used to the processes and procedures.

Often, for example, if a business contract expires and is not renewed, the T&Cs will specify that you are placed on a new rate at the end of the fixed period, without you realising or being given advance notice.

This can be, in the worst case scenario, up to 100 per cent more than you were paying, and as businesses are not covered by consumer protection legislation, you will be expected to pay it. And non-payment for whatever reason will result in disconnection, with hefty fees to reconnect. All disastrous and expensive options for businesses, particularly smaller ones.

So what can you do?

One clever solution is to let us, who are experts in this field, take all the hard work off your hands by negotiating a new contract on your behalf.

Even if you are in contract at the moment, we can negotiate your next and future contracts, meaning you can be assured at getting what you need at the best price, saving yourself both time and money and eliminating the stress of researching and comparing deals yourself.

Our role as a one-stop shop also gives us strong purchasing power with leading UK energy suppliers, which often results in better deals for our clients. And if we arrange your new contract while market prices are low, it is guaranteed to be future-proof against any rises during the duration of the contract, resulting in a double win.

As your energy purchasers, we will of course ensure you are renewed or switched on time to avoid any out-of-contract charges.

Why not take advantage of our new offer, where we will give you a £20 credit on your telephone bill if you send us your energy bill to investigate?

Get in touch with us now – you’ve got nothing to lose and everything to gain!

Filed Under: Hints and Tips, Services

Why your business needs to take card payments

30th December 2014 by admin

Why your business needs to take card payments

While there remain plenty of ways to pay for goods and services, including cash, direct debit and payment services such as PayPal, being able to pay by card is now a key expectation of consumers in all industries.

Partly through convenience and partly through the relative security of not having to hand over sensitive information such as bank account details, paying by popping a credit or debit card into a PIN-protected machine is now the default in many shops, as well as the preferred payment method of many shoppers.

This can mean that those not offering this service – even if they offer a range of other ways to pay – can run the risk of seeming backward and awkward. This impression can transfer to the would-be purchaser’s view of products and services, however unfair this assumption may be.

What is clear, is that NOT offering card payments is fast becoming a niche activity and one to be avoided if possible! That’s the case whether your business is face-to-face or online.

As well as convenience for the customer, card payments also offer a range of benefits to the company or individual taking the payment and are generally quick and easy to set up.

Apart from giving customers who are able to pay by card their payment method of choice, particular benefits include:

1. Payment immediately, rather than having to wait to bank a cheque and then for it to clear

2. Less cash on the premises, which has savings in both security needs and time needed to take it to a bank to pay in

3. Customers who wish to purchase an item but don’t have enough cash on them are still able to go ahead

4. It is harder for a customer to claim fraudulent use of their card if they have had to enter their own pin for the sale to go through

Of course, there are some costs involved, although these vary according to the package you negotiate, typically based on the volume and amount of transactions involved. But it is unquestionable that on balance, the benefits to your business of offering card payments far outweigh the relatively small costs involved.

Here at Boxx we offer a card processing solution that is real alternative to the traditional high street banks. Our rates are competitively priced and you can even hire a payment terminal too.

If you want to find out more about card processing or any of our other services, contact us here.

Filed Under: Hints and Tips, Services

Top Tips to Reduce Data Hacking

16th September 2014 by admin

Top Tips to Reduce Data Hacking

British businesses have paid out more than £878,000 over the last three years due to hackers successfully accessing cardholder data.

The figures from UK payment processor Worldpay, based on a survey of their customers between 2011 and 2013, show that small businesses are by far the worst casualties, making up 61 per cent of reported cases.

They also show that some industries suffered the effects of data hacking far more than others.

According to the Worldpay research, businesses in the electrical, hardware, and automotive industries have had more card data security breaches than any other, followed by pharmaceuticals, cosmetics, and clothing retailers.

The payouts, which go to the third parties who forensically investigate the fraud and make any repairs, is symptomatic of a wider fraud problem facing both businesses and consumers.

World pay’s data shows that the number of credit and debit cards at risk from security breaches in the UK has grown by a staggering 1518 per cent since 2012, from under 200,000 cards to more than three million in 2013. The company believes that at least 6.57 million cards have been put at risk over the past three years.

World pay’s managing director Dave Hobday said: “Card payments and online purchases are becoming the norm as we move towards a cashless society, but with this comes an increasing degree of risk.”

While most large companies are strengthening their safety measures, there’s been only a marginal improvement amongst small businesses. There can be no guarantees that any system is hack-proof, Worldpay offers four best practice tips:

1) Make sure that you meet the industry for keeping card data secure

2) Take security seriously and learn how you store and sent card data this is critical for your business

3) If you’re not an expert in online payments, consider hiring one to advise you

4) Reduce your risk by not storing any data you don’t need to

Mr Hobday added: “Fraudsters go after low-hanging fruit. Small businesses are easy prey, so it’s a real worry so many small businesses still don’t see the value in compliance. If we want to see genuine change, it’s important we support small business owners.”

A data breach can be financially crippling just the investigation alone can cost thousands of pounds, not to mention fines and loss of reputation. Knowing the risks and practising good security will protect you and your customers in the long term and that has to be a good thing.

Filed Under: Hints and Tips, Services

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